01004nam--2200361---450-99000274588020331620060605123558.01884015832000274588USA01000274588(ALEPH)000274588USA0100027458820060605d1996----km-y0itay0103----baengUSa|||||||001yyTotal quality serviceprinciples, practices and implementationD. H. StamatisDelray BeachSt. Luciec1996XVI, 318 p.ill.24 cm20012001001-------2001Gestione delle venditerelazioni con i clienti658.812STAMATIS,D. H.593300ITsalbcISBD990002745880203316P13 689DISTRABKDISTRADISTRA21020060605USA011235Total quality service999265UNISA