01101nam--2200349---450-99000175555020331620040615084927.03-540-01186-2000175555USA01000175555(ALEPH)000175555USA0100017555520040615d2003----km-y0itay0103----baengDEa|||||||001yyDesign and control of workflow processesbusiness process management for the service industryHajo A. ReijersBerlin [etc.]Springercopyr. 2003XII, 320 p.ill.24 cm.Lecture notes in computer science26172001Lecture notes in computer science26172001001-------2001REIJERS,Hajo A.563053ITsalbcISBD990001755550203316001 LNCS 261729481/CBS001 LNCS00113866BKSCIRIVELLI9020040615USA010849Design and control of workflow processes945328UNISA