01265nam--2200409---450-99000159632020331620090115110608.088-453-1106-6000159632USA01000159632(ALEPH)000159632USA0100015963220040423d2002----km-y0enga50------baitaITy|||z|||001yyCustomer relationship managementapprocci e metodologieAndrea Farinet, Eleonora Plonchercontributi di Ernesto Ciorra ...[et al.]2. ed[Milano]Etas2002XV, 255 p.24 cmMarketing & vendite2001Marketing & venditeVenditeOrganizzazione658.812FARINET,Andrea107450PLONCHER,Eleonora382908CIORRA,ErnestoITsalbcISBD990001596320203316658.812 FAR 1 (IRA 8 41)12116 E.C.IRA 800090396BKECOMARIA1020040423USA010951RENATO9020040914USA010853RSIAV19020090115USA011106Customer relationship management68212UNISA