01329nam--2200397---450-99000110321020331620081218133131.088-8363-267-2000110321USA01000110321(ALEPH)000110321USA0100011032120021115d2002----km-y0enga50------baitaITy|||z|||001yyCall & contact centerstrategie di customer relationship management nelle imprese private e pubblicheSebastiano Bagnara, Enrico Donati, Thomas Schael[prefazione di Antonio Morawetz]MilanoIl Sole 24 ore economia & management2002XIV, 247 p.23 cmClientela658.812BAGNARA,Sebastiano37159DONATI,Enrico253466SCHAEL,Thomas554295ITsalbcISBD990001103210203316658.812 BAG 1 (IRA 13 78)10829 E.C.IRA00098391BKECOMARIA1020021115USA011208RENATO9020030428USA010850RENATO9020030428USA011005PATRY9020040406USA011716RSIAV19020081218USA011331Call & contact center977582UNISA