01223nam--2200421---450-99000041542020331620090121110036.01-55617-491-80041542USA010041542(ALEPH)000041542USA01004154220010424d1994----km-y0itay0103----baengUS||||||||001yyService managementprinciples and practicesWilliam H. Bleuel and Joseph D. Patton jr.3rd ed.Research Triangle ParkISAc1994XVII, 328 p.24 cm2001001-------2001VenditeOrganizzazioneClientela658.4BLEUEL,William H.107073PATTON,Joseph D.107074ITsalbcISBD990000415420203316658.4 BLU 2 (IRA 9 260)10267 INGIRA 900011751BKTECPATTY9020010424USA01145620020403USA011649PATRY9020040406USA011629RSIAV29020090121USA011100Service management874946UNISA