01137nam0-2200385---450-99000037226020331620090108094427.00-7506-3952-00037226USA010037226(ALEPH)000037226USA01003722620010323d2000----km-y0itay0103----baengUS||||||||001yyTotal quality managementtext with casesJohn S. Oakland2. edOxford [etc.]Butterworth-Heinemanncopyr. 2000XII, 380 p.24 cmControllo di qualità658.562OAKLAND,John S.107628ITsalbcISBD990000372260203316658.562 OAK 1(IRA 6 497)15695 Ing.658.56200068558BKTECTAMI4020010323USA011219TAMI4020010326USA01163920020403USA011645PATRY9020040406USA011626RSIAV19020090108USA010944Total quality management877521UNISA