01279nam--2200397---450-99000032576020331620081231103518.088-464-2437-90032576USA010032576(ALEPH)000032576USA01003257620010118d1998----km-y0itay0103----baitaIT||||||||001yyMisurare la soddisfazione dei clientisviluppo, controllo, utilizzazione dei questionari, techniche per l'analisi dei risultatiBob E. HayesMilanoFranco Angelicopyr. 1998256 p.23 cmAzienda moderna4372001Azienda moderna437AziendeRapporti con la clientela658.812HAYES,BOB E.144998ITsalbcISBD990000325760203316658.812 HAY 1(IRA 6 475)8634 E.C.IRA 600069129BKECOTAMI4020010118USA011222TAMI4020010123USA01114520020403USA011640PATRY9020040406USA011623RSIAV19020081231USA011035Misurare la soddisfazione dei clienti879852UNISA01726oam 2200589I 450 991046076150332120200520144314.01-317-87604-01-315-83816-81-317-87605-910.4324/9781315838168 (CKB)3710000000511185(EBL)4045426(MiAaPQ)EBC4045426(Au-PeEL)EBL4045426(CaPaEBR)ebr11117866(CaONFJC)MIL844698(OCoLC)927103715(OCoLC)958099657(EXLCZ)99371000000051118520180706e20132005 uy 0engur|n|---|||||rdacontentrdamediardacarrierRace and empire /Jane SamsonLondon ;New York :Routledge,2013.1 online resource (186 p.)Seminar StudiesFirst published 2005 by Pearson Education Limited.1-138-14376-6 0-582-41837-2 Includes bibliographical references and index.pt. 1. The background -- pt. 2. Analysis -- pt. 3. Assessment -- pt. 4. Documents.Seminar StudiesRace relationsHistoryImperialismHistoryRacismHistoryElectronic books.Race relationsHistory.ImperialismHistory.RacismHistory.305.8/009Samson Jane1962-,934665MiAaPQMiAaPQMiAaPQBOOK9910460761503321Race and empire2104783UNINA