01129nam0-2200349li-450 99000024464020331620180312154902.00-8144-2362-00024464USA010024464(ALEPH)000024464USA0100244642001998061996-------y0itay0103----baengUSBeyond customer satisfaction to customer loyaltythe key to greater profitabilityKeki R. BhoteNew YorkAMA Management Briefingcopyr. 1996aziendeservizi al pubblicogestione658.812Bhote,Keki R.27993Sistema bibliotecario di Ateneo dell' Università di SalernoRICA990000244640203316658.812 BHO21831/CBS658.81200328595BKSCI1998062720001110USA01171520020403USA011632PATRY9020040406USA011618RSIAV69020090930USA010934Beyond customer satisfaction to customer loyalty1502327UNISA