01062nam0-2200361li-450 99000024463020331620180312154817.00-273-61069-40024463USA010024463(ALEPH)000024463USA0100244632001998041994-------y0itay0103----baengGBBenchmarking customer serviceGlen PetersLondonPitman Publishingcopyr.1994VIII, 217 p.ill.23 cmbenchmarking658.562Peters,Glen753913Sistema bibliotecario di Ateneo dell' Università di SalernoRICA990000244630203316658. 562 PET21343/CBS658.56200328589BKSCI1998040320001110USA01171520020403USA011632PATRY9020040406USA011618RSIAV69020090930USA010922Benchmarking customer service1516757UNISA