03202nam 22006855 450 991104091460332120251113202611.03-032-00063-710.1007/978-3-032-00063-7(MiAaPQ)EBC32407142(Au-PeEL)EBL32407142(CKB)42574833900041(DE-He213)978-3-032-00063-7(OCoLC)1564374221(EXLCZ)994257483390004120251110d2025 u| 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierA Human-Centered Approach to Quality and Excellence in Management Selected Papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024 /edited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti1st ed. 2025.Cham :Springer Nature Switzerland :Imprint: Springer,2025.1 online resource (288 pages)Springer Proceedings in Business and Economics,2198-72543-032-00062-9 This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management. Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29–30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management. Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach that integrates quality and excellence. For managers, it offers new practical knowledge to effectively evaluate strategic, tactical and operational issues. In particular, it helps to improve decision-making processes in relation to the importance of the human dimension for the future development of quality and excellence.Springer Proceedings in Business and Economics,2198-7254Service industriesStrategic planningLeadershipExecutivesTraining ofIndustrial organizationBusiness ethicsServicesBusiness Strategy and LeadershipManagement EducationOrganizationBusiness EthicsService industries.Strategic planning.Leadership.ExecutivesTraining of.Industrial organization.Business ethics.Services.Business Strategy and Leadership.Management Education.Organization.Business Ethics.338.47Ciasullo Maria Vincenza594623MiAaPQMiAaPQMiAaPQBOOK9911040914603321A Human-Centered Approach to Quality and Excellence in Management4456127UNINA