02601nam 22006254a 450 991102016970332120200520144314.09786610652105978111920177911192017729781280652103128065210197804700562710470056274(CKB)1000000000354870(EBL)275820(OCoLC)82091796(SSID)ssj0000199892(PQKBManifestationID)12058786(PQKBTitleCode)TC0000199892(PQKBWorkID)10208862(PQKB)10366939(MiAaPQ)EBC275820(Perlego)2771311(EXLCZ)99100000000035487020060511d2006 uy 0engur|n|---|||||txtccrMeasure what matters to customers using key predictive indicators /Ronald J. BakerHoboken, N.J. Wileyc20061 online resource (210 p.)Description based upon print version of record.9780471752943 0471752940 Includes bibliographical references (p. 163-169) and index.The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.Intellectual capitalKnowledge managementSuccess in businessIntellectual capital.Knowledge management.Success in business.658.4/038Baker Ronald J(Ronald Joseph),1962-1606448MiAaPQMiAaPQMiAaPQBOOK9911020169703321Measure what matters to customers4418585UNINA