05551nam 2200769Ia 450 991102013300332120200520144314.09786610739653978111920924911192092429781280739651128073965797804700317970470031794(CKB)1000000000357145(EBL)284450(OCoLC)162877007(SSID)ssj0000097788(PQKBManifestationID)11121626(PQKBTitleCode)TC0000097788(PQKBWorkID)10120270(PQKB)10118172(MiAaPQ)EBC284450(PPN)139176764(Au-PeEL)EBL284450(CaPaEBR)ebr10301829(CaONFJC)MIL73965(Perlego)2750133(EXLCZ)99100000000035714520051110d2006 uy 0engur|n|---|||||txtccrAdvanced operations management /David Loader2nd ed.Chichester, England ;Hoboken, NJ John Wileyc20061 online resource (354 p.)Securities InstituteDescription based upon print version of record.9780470026540 0470026545 Includes bibliographical references (p. [313]-314) and index.COVER; CONTENTS; PREFACE; ABOUT THE AUTHOR; Chapter 1: THE CHALLENGE; THE PROFILE OF OPERATIONS; OPERATIONS IS A BUSINESS; THE CHALLENGE OF CHANGE; THE CHALLENGE OF MANAGEMENT STYLE; THE CHALLENGE OF GLOBAL MARKETS; THE CHALLENGE OF PERSONAL GOALS; THE CHALLENGE OF DEALING WITH EVENTS; Chapter 2: THE MANAGEMENT PHILOSOPHY; REPORTING LINES; Chapter 3: THE MANAGEMENT OF RISK; MARKET RISK; CHARACTERISTICS OF THE PRODUCTS USED; MANAGEMENT RISK; INADEQUATE PROCEDURES AND CONTROLS; INFORMATION OR REPORTING RISK; MARKET OR PRINCIPAL RISK; CREDIT OR COUNTERPARTY RISK; OPERATIONAL RISKMEANS OF REDUCING SETTLEMENT RISKPERSONNEL/HR RISK; LIQUIDITY RISK; SYSTEMIC RISK; FINANCIAL OR TREASURY RISK; TECHNOLOGY RISK; SYSTEMS FAILURES; TECHNOLOGY AWARENESS; LEGAL RISK; REGULATORY RISK; REPUTATION RISK; OTHER RISKS; Malicious risk; Country risk; Understanding risk; Controlling risk; Strategic controls; MANAGEMENT RESPONSIBILITY; ROLE OF RISK MANAGEMENT; The risk management process; Risk management departments; Staff training; Chapter 4: SECURITIES FINANCING; WHAT IS SECURITIES FINANCING?; STOCK LENDING; SECURITIES LENDING PROCESS FLOWS; LOAN INITIATIONDELIVERY OF COLLATERAL AND SECURITIESMANAGEMENT OF BENEFITS AND COLLATERAL; RETURN/RECALL OF SECURITIES; PAYMENT OF FEES; LENDING AGREEMENT; REPURCHASE AGREEMENTS (REPOS); COLLATERAL; SECURITISATION; Chapter 5: TREASURY AND FUNDING; CASE STUDY; UNSECURED BORROWING; SECURED BORROWING; Money market instruments; Derivatives; Foreign exchange; Treasury settlements; Cash management; Risk in treasury settlement; Chapter 6: RESOURCE MANAGEMENT; PRESSURES ON RESOURCE; DEFINING RESOURCE; TRAINING AND DEVELOPING PEOPLE; CONTINGENCY PLANNING; RESTRUCTURING; TRAINING AND PERSONAL DEVELOPMENTSUCCESSION PLANNINGDEALING WITH PEOPLE; THE WORKING ENVIRONMENT; MANAGING SYSTEMS; TECHNICAL PERFORMANCE; OPERATIONAL PERFORMANCE; DIFFICULT PEOPLE; MOTIVATION; NO MOTIVATION MEANS TROUBLE IS BREWING; PERFORMANCE MEASUREMENT; MANAGEMENT OF PEOPLE; Chapter 7: TECHNOLOGY IN OPERATIONS; TIMING AND RESOURCING; LOSS OF KEY PERSONNEL; MANAGING THE OPERATIONS FUNCTION THROUGH THE PROJECT; POST-IMPLEMENTATION; TECHNOLOGY AND THE FUTURE; Chapter 8: PROCEDURAL DOCUMENTATION - CAPTURING THE KNOWLEDGE BASE; THE HISTORICAL PERSPECTIVE; THE BENEFITS OF GOOD DOCUMENTATIONWHAT IS GOOD PROCEDURAL DOCUMENTATION?IN-HOUSE OR OUTSOURCE?; 1 Skill; 2 Time; 3 Cost; MAINTAINING, CONTROLLING AND DISTRIBUTING THE DOCUMENTATION; Chapter 9: CLIENT MANAGEMENT; CUSTOMER RELATIONSHIPS; THE APPROACH TO CUSTOMER RELATIONSHIPS AND THE 'CLIENT CULTURE'; KNOW YOUR CLIENT; General guide to account opening and customer identification; MONEY LAUNDERING; DEFINING THE SERVICE AND ESTABLISHING RELATIONSHIPS; What is considered as client service?; ESTABLISHING RELATIONSHIPS; THE MANAGER'S ROLE IN RELATIONSHIP MANAGEMENT; STRUCTURE OF THE OPERATIONS FUNCTION; RESPONSIBILITYMEASURING SERVICE LEVELSIn the fast changing business and financial markets, the role of operations manager is crucially important to any organisation. As automated processes increase and settlement cycles shorten, the demands on operations managers to embrace change and to become cost effective contributors to the bottom line increases. This book follows on from Fundamentals of Global Operations Management, 2e (0470026537). Author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services cSecurities InstituteProduction managementIndustrial managementProduction management.Industrial management.658.5336.1njb/09658.5njb/09Loader David1598045MiAaPQMiAaPQMiAaPQBOOK9911020133003321Advanced operations management4417115UNINA01941nam0 22003733i 450 MIL037385220251003044232.020120711d1998 ||||0itac50 baitaitz01i xxxe z01nCostruiamo insieme l'Europagiornate di studio, 16-17 gennaio 1998\a cura di Franca Assante!NapoliFacoltà di scienze politiche1998NapoliF. Giannini208 p., \8! c. di tav.ill.24 cmIn testa al front.: Università degli studi di Napoli Federico 2., Facoltà di scienze politiche.EuropaUnificazioneCongressi1998FIRCFIC114178I327RELAZIONI INTERNAZIONALI21327.17094RELAZIONI INTERNAZIONALI. Cooperazione internazionale. Europa20341.2422UNIONE EUROPEA23ConvegniCongressi e convegniCongressiConvegniCongressiCongressi e convegniAssante, FrancaBVEV004002Assante, FrancoMILV202008ITIT-00000020120711IT-BN0095 IT-NA0079 NAP BNMAGAZZINO magazzini correnti divisi per anniNAP 01POZZO LIB.Vi sono collocati fondi di economia, periodici di ingegneria e scienze, periodici di economia e statistica e altri fondi comprendenti documenti di economia pervenuti in dono. MIL0373852Biblioteca Centralizzata di Ateneov. 1 in due copie1 v. 01POZZO LIB.DONI DEMM 630 01 0000090655E VMA 1 v.B 2022112420240103v. 1 in due copie1 v. 01POZZO LIB.F. ASSANTE 764 0101 0060017525E VMA 1 v. (Precedente collocazione A621)B 2022100420221004 01 BNCostruiamo insieme l'Europa625032UNISANNIO