02893nam 2200601Ia 450 991100660390332120200520144314.01-62198-825-21-281-97107-397866119710760-86341-976-3(CKB)1000000000692761(EBL)407983(OCoLC)318539620(SSID)ssj0000289185(PQKBManifestationID)12067852(PQKBTitleCode)TC0000289185(PQKBWorkID)10383817(PQKB)10796821(MiAaPQ)EBC407983(EXLCZ)99100000000069276120080804d2008 uy 0engur|n|---|||||txtccrThe art of successful business communication /Patrick Forsyth ; with Frances KayLondon The Institution of Engineering and Technology20081 online resource (184 p.)IET management of technology series ;24Includes index.0-86341-907-0 Contents; Preface; 1 Communication: its nature, scope and purpose; 2 What makes for effective communication; 3 Prerequisites for success: preparation and listening; 4 Being persuasive: getting agreement from others; 5 Meetings: making them work; 6 Presentations: speaking successfully 'on your feet'; 7 Negotiation: making the best deal; 8 Telephone communication: its special nature; 9 The nature of the written word; 10 The writing process: what to say and how to say it; 11 The different forms of written communication; 12 The ubiquitous email: dos and don'ts; 13 Dealing with numbers; AfterwordIndexCommunication is easy isn't it? Well it may seem so, but consider honestly when was the last time you were involved in a breakdown of communications? And how long ago was one such a veritable derailment? For most people and in most organizations this happens regularly. It matters. Communication - effective communication - makes things happen. There can be a great deal hanging on it. Whether the communication concerned is a simple email, a contribution to a meeting, a report or a presentation, it can prompt agreement or action, it can seal a good deal; drive a hard bargain and enhance your profIET management of technology series ;24.Business communicationCommunicationBusiness communication.Communication.651.74658.45658.45Forsyth Patrick116235Kay Frances1949-1116819MiAaPQMiAaPQMiAaPQBOOK9911006603903321The art of successful business communication4387583UNINA