01922nam 22003973a 450 991097677310332120250203235452.09781921313103192131310210.26530/OAPEN_459088(CKB)37386669300041(ScCtBLL)6288f15f-3c17-4f86-a663-a53f2ee50ce3(OCoLC)225187590(Perlego)2804596(EXLCZ)993738666930004120250203i20072020 uu engur|||||||||||txtrdacontentcrdamediacrrdacarrierElectronic Engagement : A Guide for Public Sector Managers /Peter ChenCanberra :ANU Press,2007.1 online resource (1 p.)Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a 'must read' for policy and program practitioners who are considering options for electronic engagement.Language Arts & Disciplines / Communication StudiesbisacshLanguage artsLanguage Arts & Disciplines / Communication StudiesLanguage arts.Chen Peter55526ScCtBLLScCtBLLBOOK9910976773103321Electronic engagement2091005UNINA