04170nam 2200613 a 450 991097212190332120251116142417.01-4175-2067-1(CKB)111035898506278(EBL)3116901(SSID)ssj0000197046(PQKBManifestationID)11179060(PQKBTitleCode)TC0000197046(PQKBWorkID)10154112(PQKB)10426328(MiAaPQ)EBC3116901(Au-PeEL)EBL3116901(CaPaEBR)ebr10057984(OCoLC)922966899(BIP)13176390(BIP)1820960(EXLCZ)9911103589850627819940808d1995 uy 0engur|n|---|||||txtccrManaging negative people strategies for success /S. Michael KravitzMenlo Park, Calif. Crisp Publicationsc19951 online resource (86 p.)A fifty-minute series bookDescription based upon print version of record.1-56052-306-9 Includes bibliographical references (p. 72).""OTHER CAUSES OF NEGATIVE, DIFFICULT PEOPLE""""VALUES-DRIVEN MOTIVATION""; ""SELF-ESTEEM""; ""ATTITUDES""; ""Self-Esteem and Attitudes""; ""Self-Esteem and Attitude Assessment""; ""Assessment Interpretation""; ""NORMS""; ""Summary""; ""SECTION II Dealing with Negativity""; ""DEALING WITH OTHERS� NEGATIVITY""; ""SKILL #1: Avoid Personalizing""; ""SKILL #2: Use “I� Messages""; ""SKILL #3: Deal with Their Anger""; ""Breathe Slowly and Regularly""; ""Speak in a Calm Manner""; ""USE THE UAR PROCESS""; ""Deal with Their Anger""; ""Remove Yourself from Irrational People""""SKILL #4: Confornt Negative Conflict""""SKILL #5 Turn Things Around""; ""Using Opposite Statements""; ""Asking What Can Be Done""; ""WHEN YOU ARE THE NEGATIVE PERSON""; ""SECTION III Understanding Negators� Styles""; ""NEGATOR STYLES""; ""Identifying Negator Styles""; ""NEGATOR STYLE QUIZ""; ""Interpretation""; ""The Most Difficult Negator Styles""; ""Personal Style and Ability to Deal with Negators""; ""MATCHING COMMUNICATION STRATEGIES""; ""SECTION IV Overcoming Negativity Using the BEEP System""; ""TURNING UNDERSTANDING INTO ACTION""; ""BE BOLD AND ASSERTIVE WITH NEGATORS""""EXPRESS THE PROBLEM AND SOLUTION CLEARLY""""STEP 1: Describe Behaviors and Determine Causes""; ""Evaluate the Causes""; ""STEP 2: Develop Solutions and Prepare a Script""; ""PREPARE A SCRIPT IN ADVANCE""; ""Preparing a Script""; ""EXPECT TO ACHIEVE YOUR GOALS""; ""Goal Achievement Assessment""; ""Scoring and Interpretation""; ""PRACTICE POSITIVE THINKING""; ""The AM/FM Approach""; ""An Everyday Example""; ""Tune in to Your Own “Positivity�""; ""Personal Worksheet for Positive Thinking: AM/FM Process""; ""Practice Makes It Perfect""; ""SECTION V Developing Your Action Plan""""BUILD YOUR POSITIVITY MUSCLES""""Positivity Building Survey""; ""Scoring and Interpretation""; ""Practice the Diamond Rule""; ""Personal Needs Survey""; ""Increase Relaxation""; ""Scheduling""; ""Experiencing Pleasant Events""; ""Natural Ways to Feel Good""; ""Taking Care of Your Body Through Diet and Sleep""; ""APPLY YOUR KNOWLEDGE""; ""REFERENCES""; ""Organizations:""; ""Publications:""; ""Assessment Instruments:""Negative people are more likely to be dissatisfied with their lives and jobs, leading to increased absenteeism and lowered productivity. This book has activities and exercises to help readers cope with negativity in others and make their own work more satisfying and productive.Fifty-Minute series.NegativismPersonality and motivationNegativism.Personality and motivation.658.3/045Kravitz S. Michael1867557MiAaPQMiAaPQMiAaPQBOOK9910972121903321Managing negative people4475177UNINA