02601nam 2200769 a 450 991096969050332120200520144314.097866117579779781281757975128175797797808144105610814410561(CKB)1000000000533963(EBL)408807(OCoLC)428739761(SSID)ssj0000270783(PQKBManifestationID)11224411(PQKBTitleCode)TC0000270783(PQKBWorkID)10280715(PQKB)10300473(SSID)ssj0000800144(PQKBManifestationID)12383011(PQKBTitleCode)TC0000800144(PQKBWorkID)10764714(PQKB)11325824(Au-PeEL)EBL408807(CaPaEBR)ebr10271774(CaONFJC)MIL175797(OCoLC)560613789(CaSebORM)9780814410561(MiAaPQ)EBC408807(OCoLC)ocm428739761 (FR-PaCSA)88811134(FRCYB88811134)88811134(EXLCZ)99100000000053396320080303d2008 uy 0engur|n|---|||||txtccrWhat to say to a porcupine 20 humorous tales that get to the heart of great customer service /Richard S. Gallagher1st editionNew York American Management Associationc20081 online resource (126 p.)Includes index.9780814416792 0814416799 9780814410554 0814410553 Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!Customer servicesHumorCustomer servicesManagementHumorCustomer relationsHumorCustomer servicesCustomer servicesManagementCustomer relations658.8/12Gallagher Richard S13872MiAaPQMiAaPQMiAaPQBOOK9910969690503321What to say to a porcupine4336383UNINA