03522nam 2200589 a 450 991096918430332120251117120024.01-4175-2439-1(CKB)1000000000003562(EBL)3116974(SSID)ssj0000168690(PQKBManifestationID)11183153(PQKBTitleCode)TC0000168690(PQKBWorkID)10193047(PQKB)11038503(MiAaPQ)EBC3116974(Au-PeEL)EBL3116974(CaPaEBR)ebr10058891(OCoLC)922967128(BIP)691600(EXLCZ)99100000000000356219940603d1993 uy 0engurcn|||||||||txtccrHandling the difficult employee solving performance problems /Marty BrounsteinMenlo Park, Calif. Crisp Publicationsc19931 online resource (86 p.)A Fifty-Minute series book"A practical guide for managers"--Cover.1-56052-179-1 ""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""Dedication""; ""CONTENTS""; ""PART I Defining Difficult Employees""; ""MANAGEMENT'S RESPONSIBILITY""; ""DEFINITION OF THE DIFFICULT EMPLOYEE""; ""DEGREES OF DIFFICULT EMPLOYEES""; ""REMEMBER THE MESSAGE""; ""A Quick Assessment for Managers""; ""COMMON WARNING SIGNS""; ""SIX-STEP INTERVENTION MODEL""; ""THREE KEY PRINCIPLES""; ""PART II The Intervention Model""; ""STEP 1: IDENTIFY AND DEFINE THE PERFORMANCE PROBLEM""; ""ISSUES OF PERFORMANCE""; ""Exercise #1: Describe Appropriate Behavior""; ""CASE STUDY #1""""Labels About Jim""""CASE STUDY ANALYSIS""; ""WHAT ARE NOT ISSUES OF PERFORMANCE""; ""GIVE CONSTRUCTIVE FEEDBACK""; ""Significant Events List""; ""Exercise #2: Feedback Identification""; ""STEP 2: EXPLAIN THE IMPACT OF THE PROBLEM""; ""Define the Impact""; ""STEP 3: ANALYZE THE REASONS FOR THE PROBLEM""; ""Exercise #3: Performance Assessments""; ""EXAMINE YOUR INFLUENCE""; ""CASE STUDY #2""; ""CASE STUDY ANALYSIS""; ""STEP 4: DEFINE THE EXPECTED PERFORMANCE STANDARD""; ""STEP 5: EXPLORE IDEAS FOR A SOLUTION""; ""STEP 6: WRITE THE PLAN FOR IMPROVEMENT""""What should you do with the written plan?""""PART III The Intervention Conference""; ""THE CONFERENCE AGENDA""; ""Conference Agenda""; ""INTERVENTION CONFERENCE CHECKLIST""; ""CASE STUDY #3""; ""CASE STUDY ANALYSIS""; ""PART IV Disciplinary Action and Termination""; ""DISCIPLINARY ACTION AGENDA""; ""THE WHATS AND WHENS OF DISCIPLINE""; ""Formal Disciplinary Action""; ""Guide for Disciplinary Action Documentation""; ""PROGRESSIVE DISCIPLINE POLICIES""; ""Sample Policy: Progressive Discipline Plan""; ""THE ISSUE OF TERMINATION""; ""PART V Author's Responses""; ""EXERCISE #1: ANSWERS""""CASE STUDY #1: ANSWERS""""EXERCISE #2: ANSWERS""; ""EXERCISE #3: ANSWERS""; ""CASE STUDY #2: ANSWERS""; ""CASE STUDY #3: ANSWERS""Sooner or later every supervisor must deal with a difficult employee.Fifty-Minute series.Problem employeesPerformanceProblem employees.Performance.658.3/045Brounstein Marty983290MiAaPQMiAaPQMiAaPQBOOK9910969184303321Handling the difficult employee4469017UNINA