02601nam 2200769 a 450 991096874450332120241225110126.0978661255926697818570222851857022289978144622038214462203899781282559264128255926597808570222880857022288(CKB)2520000000007252(EBL)483389(OCoLC)609855868(SSID)ssj0000340089(PQKBManifestationID)12071088(PQKBTitleCode)TC0000340089(PQKBWorkID)10364930(PQKB)11673922(MiAaPQ)EBC483389(OCoLC)647883389(StDuBDS)EDZ0000084969(Au-PeEL)EBL483389(CaPaEBR)ebr10369674(CaONFJC)MIL255926(FINmELB)ELB133624210968(FR-PaCSA)88869648(FRCYB88869648)88869648(EXLCZ)99252000000000725220120516d2003 fy 0engur|||||||||||txtccrManaging quality managerial and critical perspectives /Mihaela Kelemen1st ed.London SAGEc2003London ;Thousand Oaks :SAGE Publications,2003.1 online resource (xi, 209 p.) illDescription based upon print version of record.9780761969044 0761969047 9780761969037 0761969039 Includes bibliographical references (p. [186]-199) and index.pt. 1. Theoretical perspectives on quality -- pt. 2. Practical approaches to quality -- pt. 3. Consequences of quality -- pt. 4. Case studies on quality management.In this comprehensive review of quality management discourses and techniques Mihaela Kelemen critically analyses operations management, human resource management, organizational behaviour strategy, marketing and organization theory.Total quality managementTotal quality managementGreat BritainCase studiesTotal quality management.Total quality management658.4013658.401Kelemen Mihaela1968-1794825StDuBDSStDuBDSBOOK9910968744503321Managing quality4335804UNINA