03005nam 2200769 a 450 991096596510332120200520144314.097866123006229781282300620128230062897816050913961605091391(CKB)2550000000007110(EBL)483752(OCoLC)449521239(SSID)ssj0000294777(PQKBManifestationID)11255611(PQKBTitleCode)TC0000294777(PQKBWorkID)10312257(PQKB)11611780(Au-PeEL)EBL483752(CaPaEBR)ebr10315417(CaONFJC)MIL230062(CaSebORM)9781605091396(MiAaPQ)EBC483752(OCoLC)778356093(OCoLC)ocn778356093 (FR-PaCSA)10277821(FRCYB10277821)10277821(EXLCZ)99255000000000711020090202d2009 uy 0engur|n|---|||||txtccrEffective apology mending fences, building bridges, and restoring trust /John Kador1st ed.San Francisco Berrett-Koehler Publishers20091 online resource (284 p.)A BK business bookDescription based upon print version of record.9781576759011 1576759016 Includes bibliographical references (p. 243-251) and index.The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.BK business book.Corporate imageApologizingCorporationsPublic relationsBusiness communicationCrisis managementCorporate image.Apologizing.CorporationsPublic relations.Business communication.Crisis management.659.2Kador John1797263MiAaPQMiAaPQMiAaPQBOOK9910965965103321Effective apology4339401UNINA02119oas 2200805 a 450 991014598550332120251105213014.01438-2385(DE-599)1476605-X(OCoLC)173819231(CONSER) 2010233054(CKB)954925624291(EXLCZ)9995492562429120071008a19999999 sy aengurmzu|||a||||txtrdacontentcrdamediacrrdacarrierEuropean food research & technologyBerlin Springer-Verlag©1999-1 online resourceRefereed/Peer-reviewedTitle from issue contents page (SpringerLink, viewed Oct. 8, 2007).1438-2377 Eur. food res. technol.FoodPeriodicalsFoodAnalysisPeriodicalsAlimentsPériodiquesAlimentsAnalysePériodiquesFoodfast(OCoLC)fst00930458FoodAnalysisfast(OCoLC)fst00930460Química dels alimentsthubAlimentsthubPeriodicals.fastPeriodicals.lcgftRevistes electròniques.thubFoodFoodAnalysisAlimentsAlimentsAnalyseFood.FoodAnalysis.Química dels aliments.Aliments.EuCheMS (Association).Division of Food Chemistry,FXGFXGTXJGUAOCLCQOCLCFOCLCQDLCUKMGBVT2CUSOCLCQUBYQGKOCLCQIOYSFBLVTLGGOCLCQJOURNAL9910145985503321European food research & technology2234794UNINA