03851nam 2200577 a 450 991096588430332120251117115720.01-4175-2463-4(CKB)1000000000000395(OCoLC)56072887(CaPaEBR)ebrary10058812(SSID)ssj0000097337(PQKBManifestationID)11114173(PQKBTitleCode)TC0000097337(PQKBWorkID)10113255(PQKB)11067474(MiAaPQ)EBC3116944(Au-PeEL)EBL3116944(CaPaEBR)ebr10058812(OCoLC)922967042(BIP)47462234(EXLCZ)99100000000000039519971120d1998 uy 0engurcn|||||||||txtccrThe administrative assistant /Brenda Bailey-HughesMenlo Park, CA Crispc19981 online resource (102 p.) A Fifty-minute series bookBibliographic Level Mode of Issuance: Monograph1-56052-456-1 TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- Introduction -- WHO IS THE ADMINISTRATIVE ASSISTANT? -- CHECKLIST OF RESPONSIBILITIES -- Assist Managers -- Supervise Office Operations and Support Staff -- Provide Information -- CHAPTER 1 Wearing Many Hats -- MANAGING MULTIPLE ROLES -- SUGGESTED RESPONSES -- WHAT HATS DO OTHERS SEE YOU WEARING? -- WHAT YOUR MANAGER EXPECTS -- Clarify Expectations -- Work-Style Preferences -- See the Big Picture -- CHAPTER 2 Assisting the Manager -- ARE THEY LOST WITHOUT YOU? -- ANTICIPATE NEEDS -- POSSIBLE RESPONSES -- ACT AS A COMMUNICATION LIAISON -- MAKING THE CONNECTION -- 1. S-R: Sender-Receiver -- 2. Message -- 3. Means -- 4. Feedback -- 5. Context -- 6. Noise -- 7. Mental Filters -- ACT AS A COMMUNICATION BUFFER -- Possible Responses -- BUFFERING THE UNPLEASANT CALL -- TAKE OVER PROJECTS FOR YOUR BOSS -- Responsibility Gray Areas -- TAKING OVER WITHOUT OVER-BEARING -- CHAPTER 3 Supervising Office Operations and Support Staff -- ARE YOU READY TO BE A SUPERVISOR? -- SUPERVISORY SKILLS SELF-ASSESSMENT -- SUGGESTED COURSES OF ACTION -- SEVEN SUPERVISORY CHALLENGES -- CHALLENGE #1: I DON'T WANT TO SOUND BOSSY -- SOLUTION: Understand your role -- CHALLENGE #2: PEOPLE DON'T DO THINGS THE WAY I ASK THEM -- SOLUTION: Give clear instructions -- Suggested Instructions -- CHALLENGE #3: IT'S EASIER TO DO THINGS MYSELF THAN TO ASK SOMEONE ELSE -- SOLUTION: Delegate -- CHALLENGE #4: NO ONE LISTENS TO ME -- SOLUTION: Enlist employee cooperation -- Build Your Credibility -- CHALLENGE #5: I DON'T KNOW WHAT TO DO WHEN EMPLOYEES ARE IN CONFLICT -- SOLUTION: Intervene -- CHALLENGE #6: EMPLOYEES GO OVER MY HEAD -- SOLUTION: Elicit support from the "top" -- CHALLENGE #7: SUPERVISING FORMER PEERS -- SOLUTION: Clarify roles -- CHAPTER 4 Providing Information -- ARE YOU A WEALTH OF INFORMATION? -- DEVELOPING THE DETECTIVE HAT.SHARING THE INFORMATION -- CHAPTER 5 Special Concerns of the Administrative Assistant -- PERSONAL REQUESTS -- WORK OVERLOAD -- TIME-SAVING TIPS -- MAKING TIME -- DEALING WITH INTERRUPTIONS -- SUGGESTIONS FOR MANAGING INTERRUPTIONS -- SUPPORTING TWO OR MORE PEOPLE -- CONCLUSION.Today, the administrative assistant operates at a high level, often reporting to more than one person.Fifty-Minute series.Administrative assistantsOffice managementAdministrative assistants.Office management.651.3Bailey-Hughes Brenda543823MiAaPQMiAaPQMiAaPQBOOK9910965884303321The administrative assistant4475761UNINA