03523nam 2200685 a 450 991096586460332120200520144314.01-64055-641-91-56793-430-7(CKB)2550000000037327(OCoLC)742515098(CaPaEBR)ebrary10478030(SSID)ssj0000535383(PQKBManifestationID)12234229(PQKBTitleCode)TC0000535383(PQKBWorkID)10523454(PQKB)11523476(Au-PeEL)EBL3301783(CaPaEBR)ebr10478030(OCoLC)923121832(Perlego)4184187(Au-PeEL)EBL31987218(OCoLC)1519991526(MiAaPQ)EBC3301783(EXLCZ)99255000000003732720100827d2011 uy 0engurcn|||||||||txtccrConsumer-centric healthcare opportunities and challenges for providers /Colin B. Konschak and Lindsey P. Jarrell1st ed.Chicago, Ill. Health Administration Pressc20111 online resource (233 p.) ACHE management seriesBibliographic Level Mode of Issuance: Monograph1-56793-367-X Includes bibliographical references and index.The transparent provider -- Information technology goes mobile -- Personal health records -- Consumer-driven health plans -- Concierge and retail medicine -- Telemedicine -- Globalization -- Social media -- Targeted marketing to consumers -- Converting patients to customers -- Visions for the future.Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king. Consumer-Centric Healthcare: Opportunities and Challenges for Providers  is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organization. The authors focus on growth opportunities and provide the resources you need to start implementing change. The book is filled with practical strategies, examples from leading organizations, tips and insights, web links, and suggestions for further reading. Topics explored include:   Patients' desires and expectationsProvider transparencyThe role of information technologyPersonal health recordsConsumer-directed health plansConvenience care and boutique medicineTelemedicineGlobal and regional medical tourismThe impact of social mediaDirect marketing to consumers Management series (Ann Arbor, Mich.)Medical careUnited StatesMarketingPreferred provider organizations (Medical care)United StatesMarketingHealth maintenance organizationsUnited StatesMarketingPatient satisfactionUnited StatesMedical careMarketing.Preferred provider organizations (Medical care)Marketing.Health maintenance organizationsMarketing.Patient satisfaction362.1068/8Konschak Colin B1809505Jarrell Lindsey B1809506MiAaPQMiAaPQMiAaPQBOOK9910965864603321Consumer-centric healthcare4360323UNINA