02375nam 2200541 a 450 991096162760332120241226110709.09781483326276148332627697814522538171452253811(CKB)2550000001194140(EBL)1598366(MiAaPQ)EBC1598366(OCoLC)1007859892(StDuBDS)EDZ00001591693951(EXLCZ)99255000000119414020130912h19931993 fy 0engur|||||||||||rdacontentrdamediardacarrierImproving public sector productivity concepts and practice /Ellen Doree Rosen1st ed.Newbury Park, Calif. SAGEc1993Newbury Park, Calif. :Sage Publications,1993.©19931 online resource (viii, 280 pages) illustrationsDescription based upon print version of record.9781322421964 132242196X 9780803945739 0803945736 Includes bibliographical references and index.Cover; Contents; Preface; Acknowledgments; Chapter 1 - Introduction; Chapter 2 - The Politics of Productivity; Chapter 3 - Productivity Concepts and Applications; Chapter 4 - Measurement; Chapter 5 - Measuring Productivity; Chapter 6 - Improving the Work Process; Chapter 7 - Training and Motivating the Worker; Chapter 8 - Empowering the Worker; Chapter 9 - Management Options for Obtaining Resources; Chapter 10 - Managing for Productivity; Chapter 11 - Strategy; Index; About the AuthorThis volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.Government productivityGovernment productivity.352.375Rosen Ellen Doree1924-1835986StDuBDSStDuBDSBOOK9910961627603321Improving public sector productivity4413599UNINA