00863nam0-22002771i-450 99000535671040332120230921121241.0000535671FED01000535671(Aleph)000535671FED0100053567119990530d1938----km-y0itay50------baitay-------001yyDi alcune monete siceliote rare o inediteMons. G. De CiccoLondonSpink & Son LTD.193812 p.31 cmEstratto dalla Numistica Circular, March, 1938 (Contin. : V. 1931 - 1933)De Ciccio,Giuseppe207095ITUNINARICAUNIMARCBK990005356710403321ARCH. BM MISC. 060 (09)ARCH. 14499FLFBCFLFBCDi alcune monete siceliote rare o inedite594491UNINA04640nam 22005894a 450 991096116100332120251117115722.01-4175-3312-9(CKB)1000000000000349(EBL)3116915(SSID)ssj0000096503(PQKBManifestationID)11121588(PQKBTitleCode)TC0000096503(PQKBWorkID)10082288(PQKB)11481188(MiAaPQ)EBC3116915(Au-PeEL)EBL3116915(CaPaEBR)ebr10058003(OCoLC)922967006(BIP)7337081(EXLCZ)99100000000000034920010831d2002 uy 0engur|n|---|||||txtccrAccountability managing for maximum results /Sam R. LloydMenlo Park, Calif. Crisp Learningc20021 online resource (118 p.)A fifty-minute series bookDescription based upon print version of record.1-56052-647-5 Includes bibliographical references (p. 110).Title -- Copyright -- About the Author -- How to Use This Book -- Preface -- Contents -- PART 1 The Case for Accountability -- Getting Work Done Through Others -- Case Study: Sharing the Workload -- Gathering Feedback -- HOW AM I DOING? -- PART 2 The Manager/Employee Relationship -- Establishing Positive Expectations -- Self-Fulfilling Prophecy -- Case Study: A Negative Self-Fulfilling Prophecy -- Putting Self-Fulfilling Prophecy to Work -- Case Study: A Positive Self-Fulfilling Prophecy -- Creating Rapport -- Using the Pacing Technique -- Improving Listening Skills -- Common Responses and Their Risks -- Diffusing Emotion Through Active Listening -- Listening with Empathy -- Lessening Employee Dependency -- The Cycle of Dependency -- The Downward Spiral -- Promoting Accountability -- Developing Relationship Contracts -- A Valid Contract -- Mutual Agreement -- Mutual Benefit -- Mutual Ability -- Legality -- DRAFT YOUR OWN CONTRACT -- PART 3 Leadership & Management Skills -- Defining Leadership -- Setting Goals to Communicate Your Vision -- Involving Employees to Create Buy-In -- Determining the Action Steps -- Empowering Employees Through Delegating -- Why Is Delegation So Difficult? -- Case Study: Delegating or Dumping? -- Preparing To Delegate -- The Delegation Discussion -- Case Study: Delegating to Empower -- Recovering and Learning from Mistakes -- The Cost of Mishandling Mistakes -- Case Study: One Mistake Leads to Another -- Coaching Employees Through Their Mistakes -- Case Study: A Positive Learning Experience -- PART 4 Communication Tools That Build Accountability -- Matching Personality Type -- The Four Personality Types -- Delegating to Personality Type -- Communicating Win-Win Messages -- Nonassertive -- Aggressive -- Assertive -- Body Language Speaks Volumes -- Case Study: Accountability through Communication -- Giving Strokes to Get Results -- The Need for Attention -- What You Stroke Is What You Get! -- Stroking in the Workplace -- A Recognition Certificate -- Confronting Unacceptable Behavior -- The Positive Side of Confrontation -- Caring Confrontation Formula -- 1 Identify the behavior. -- 2 Identify the tangible effects. -- 3 Identify your own feelings. -- 4 Identify the change you desire. -- Case Study: Antagonizing Co-Workers -- Confrontation Made Easy -- Engage in Active Listening -- Performing a Relationship Audit -- THE RELATIONSHIP AUDIT WORKSHEET -- Discussing the Relationship Audit -- A Sample Relationship Audit Discussion -- Comments about the Sample Discussion -- The Discussion Continues -- Additional Comments -- PART 5 Follow-Up Ideas for Skill Development -- Maintain Your Momentum -- Establish an Action Plan -- Reward Yourself -- Continue to Work at It -- APPENDIX -- Author's Notes on the Case Studies.This book will teach you the techniques to manage employees for maximum results--either individually or as a team.Fifty-Minute series.Personnel managementResponsibilitySupervision of employeesPersonnel management.Responsibility.Supervision of employees.658.3Lloyd Sam R1867111MiAaPQMiAaPQMiAaPQBOOK9910961161003321Accountability4474538UNINA