03985oam 2200697I 450 991095925700332120251117083941.01-136-29707-31-280-68478-X97866136617220-203-11594-51-136-29708-110.4324/9780203115947 (CKB)2670000000205295(EBL)981838(OCoLC)804662325(SSID)ssj0000681087(PQKBManifestationID)11394434(PQKBTitleCode)TC0000681087(PQKBWorkID)10654770(PQKB)10571215(MiAaPQ)EBC981838(Au-PeEL)EBL981838(CaPaEBR)ebr10569327(CaONFJC)MIL366172(OCoLC)798160233(OCoLC)1122189605(FINmELB)ELB134446(EXLCZ)99267000000020529520180706e20121983 uy 0engur|n|---|||||txtccrBanking services and the consumer a report /by the National Consumer Council1st ed.Abingdon, Oxon :Routledge,2012.1 online resource (265 p.)Routledge library editions. Banking & finance ;v. 37First published in 1983 by Methuen & Co. Ltd.0-415-75164-0 0-415-52666-3 Includes bibliographical references.BANKING SERVICES AND THE CONSUMER A REPORT BY THE NATIONAL CONSUMER COUNCIL; Copyright; Banking services and the consumer A report by the National Consumer Council; Copyright; Contents; Introduction; Note on terminology; SECTION; Section 1 / Conclusions and recommendations; Section 2 / Banking services and the consumer; Section 3 / Cash, cheques, credits, debits and charges; Section 4 / Access to banking services; Section 5 / New technology; Section 6 / Banking services and the law; Section 7 / The resolution of disputes between bank and customer; Section 8 / Saving and borrowingSection 9 / Competition and regulationSection 10 / Northern Ireland and Scotland; Section 11 / Executor and trustee services; APPENDIX; Appendix I / Some of the developments in consumer banking services during the time this report was in preparation; Appendix II / Research into consumers' attitudes to banking services, by Market Behaviour Ltd; Appendix III / Research into attitudes of consumers with bank accounts, by Market and Opinion Research International; Appendix IV / The economics of branch banking: a consumer perspectiveAppendix V / Letter to Dr Gerard Vaughan, MP, Minister of State for Consumer Affairs, from Mrs Rachel Waterhouse, Chairman of the NCC Banking Services Working PartyAppendix VI / Cashless pay: the NCC's response to the Department of Employment's consultative paper; Appendix VII / Organisations which were consulted or gave written and/or oral evidenceThis report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves. Routledge Library Editions: Banking & FinanceBanks and bankingCustomer servicesGreat BritainBanks and bankingCustomer services332.1/7/0941332.10941332.170941MiAaPQMiAaPQMiAaPQBOOK9910959257003321Banking services and the consumer4484496UNINA