02724nam 2200613Ia 450 991095813810332120200520144314.097866139218719781283609425128360942897819078302421907830243(CKB)2670000000246241(EBL)1026812(OCoLC)811507187(SSID)ssj0000913251(PQKBManifestationID)11531334(PQKBTitleCode)TC0000913251(PQKBWorkID)11013039(PQKB)10537214(MiAaPQ)EBC1026812(Au-PeEL)EBL1026812(CaPaEBR)ebr10602524(CaONFJC)MIL392187(Perlego)1279146(EXLCZ)99267000000024624120120920d2012 uy 0engur|n|---|||||txtccrBetter patient feedback, better healthcare /Taher Mahmud1st ed.Keswick, Cumbria, UK. M&K Pub. Pressc20121 online resource (113 p.)Includes index.9781905539246 190553924X Cover; Prelims; Contents; About the author; Introduction; Chapter 1 Fundamentals of Patient Feedback; Chapter 2 A Blueprint for Substantial Change; Chapter 3 The Role of Governing Organisations; Chapter 4 The Psychology of Better Communication; Chapter 5 Healing the Healthcare System; Chapter 6 Understanding Patient-centred Care; Chapter 7 Achieving Patient Involvement; Chapter 8 Dealing with Negative Patient Feedback; Chapter 9 Measuring Progress; IndexUntil recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time - let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback andCommunication in medicinePhysician and patientCommunication in medicine.Physician and patient.610.737069Mahmud Taher1810894MiAaPQMiAaPQMiAaPQBOOK9910958138103321Better patient feedback, better healthcare4362437UNINA