03411nam 22007095 450 99620729520331620200705143623.03-319-17533-510.1007/978-3-319-17533-1(CKB)3710000000404072(SSID)ssj0001501534(PQKBManifestationID)11830237(PQKBTitleCode)TC0001501534(PQKBWorkID)11446464(PQKB)10037824(DE-He213)978-3-319-17533-1(MiAaPQ)EBC6285242(MiAaPQ)EBC5588308(Au-PeEL)EBL5588308(OCoLC)907468310(PPN)185489109(EXLCZ)99371000000040407220150408d2015 u| 0engurnn|008mamaatxtccrInformation Security Practice and Experience[electronic resource] 11th International Conference, ISPEC 2015, Beijing, China, May 5-8, 2015, Proceedings /edited by Javier Lopez, Yongdong Wu1st ed. 2015.Cham :Springer International Publishing :Imprint: Springer,2015.1 online resource (XIV, 576 p. 76 illus.) Security and Cryptology ;9065Bibliographic Level Mode of Issuance: Monograph3-319-17532-7 System Security -- Stream Cipher -- Analysis -- Key Exchange Protocol -- Elliptic Curve Cryptography -- Authentication -- Attribute-Based Encryption -- Mobile Security.- Theory -- Implementation -- Privacy and Indistinguishability.This book constitutes the proceedings of the 11th International Conference on Information Security Practice and Experience, ISPEC 2015, held in Beijing China, in May 2015. The 38 papers presented in this volume were carefully reviewed and selected from 117 submissions. The regular papers are organized in topical sections named: system security, stream cipher, analysis, key exchange protocol, elliptic curve cryptography, authentication, attribute-based encryption, mobile security, theory, implementation, privacy and indistinguishability.Security and Cryptology ;9065Computer securityData encryption (Computer science)Management information systemsComputer scienceSystems and Data Securityhttps://scigraph.springernature.com/ontologies/product-market-codes/I28060Cryptologyhttps://scigraph.springernature.com/ontologies/product-market-codes/I28020Management of Computing and Information Systemshttps://scigraph.springernature.com/ontologies/product-market-codes/I24067Computer security.Data encryption (Computer science).Management information systems.Computer science.Systems and Data Security.Cryptology.Management of Computing and Information Systems.005.8Lopez Javieredthttp://id.loc.gov/vocabulary/relators/edtWu Yongdongedthttp://id.loc.gov/vocabulary/relators/edtMiAaPQMiAaPQMiAaPQBOOK996207295203316Information Security Practice and Experience772300UNISA05557nam 2200709Ia 450 991095678500332120251116190949.01-136-42384-21-281-01376-597866110137691-4294-8387-30-08-049418-8(CKB)1000000000350650(EBL)296771(OCoLC)437182146(SSID)ssj0000116144(PQKBManifestationID)11143647(PQKBTitleCode)TC0000116144(PQKBWorkID)10027797(PQKB)10942716(Au-PeEL)EBL296771(CaPaEBR)ebr10180832(CaONFJC)MIL101376(MiAaPQ)EBC296771(EXLCZ)99100000000035065020041227d2003 uy 0engur|n|---|||||txtccrBusiness development in licensed retailing a unit manager's guide /Conrad Lashley and Guy Lincoln1st ed.Oxford Butterworth-Heinemann20031 online resource (347 p.)Hospitality, leisure, and tourismDescription based upon print version of record.1-138-17551-X 0-7506-5334-5 Includes bibliographical references and index.Business Development in Licensed Retailing: A unit manager's guide; Copyright; Contents; Foreword; Preface; List of figures; List of tables; CHAPTER 1 What business are you in?; Bar and pub services management; The downside of licensed retail branding!; About services . . .; Working with customers; About hospitality; CHAPTER 2 Looking for more than breath on the mirror in recruitment; Recruiting and selecting staff for effective service; Flexible employees; The local market for labour; The importance of planning ahead; Describing the job to be done; Describing the ideal recruitAttracting candidatesMaking the selection; Approaches to recruitment and selection; CHAPTER 3 It takes happy workers to make happy customers; Team leadership and motivation; What kind of leader?; A matter of choice?; Working in teams; Benefits of working in teams; CHAPTER 4 It's people, people, people; Working with people; Individual differences; Individuals in groups; Influencing others; Dealing with conflict; Motivating people at work; CHAPTER 5 Now you see them, now you don't; Staff retention and turnover in licensed retailing; Causes and types of staff turnover; Counting the costMeasuring staff turnoverWasted millions: some industry examples; Keeping your staff - it's not rocket science! Everyone can do it!; CHAPTER 6 Training improves business performance; Employee training and development; The benefits of training; Training your staff; The ABC of training; CHAPTER 7 Serve hot food hot, and cold drinks cold, and everybody smiles; Managing service quality; Licensed retail service quality; Quality management and licensed retail operations; CHAPTER 8 Get it hot to the table on time; Managing food operations; Food operations in licensed retailingManaging key points of controlCHAPTER 9 On turning a profit; Financial control in licensed retailing; The principles of control; Financial targets and business performance; Identify and understand cost and sales data; Analysing the financial data; Analysis of cost-volume-profit data; CHAPTER 10 On turning more profit; Further financial controls to improve business performance; Profit sensitivity analysis; Reviewing sales patterns; Menu engineering; Budgets; CHAPTER 11 There's more to it than cutting wages; Labour cost management; Elements of labour costs; Measuring staff costsAdding to staff incomeScheduling employees; CHAPTER 12 Meeting and exceeding customer expectations; Marketing - understanding your market; A customer focus; Segmentation; Customer occasions; Capturing information; CHAPTER 13 Let's keep in touch; Marketing - promoting your business; Understanding the competitors; Understanding the local community; The SWOT analysis; What is promotion?; CHAPTER 14 Improving the chance of reaching your destination; Preparing a unit business plan; Describing the business; Competitive business strategy; Operations; Forecasting resultsWriting up, presenting and working with your business plan'Business Development in Licensed Retailing: a unit manager's guide' details the indispensable skills and techniques needed to manage units within licensed retail organisations in a flexible and entrepreneurial manner. This book: · Forms the basis of a complete course for a unit manager's development.· Provides an overview of the range of skills needed for effective unit management. · Supports the development of techniques with examples from existing best practice and case examples from companies suchHospitality, leisure, and tourism series.Bars (Drinking establishments)ManagementBars (Drinking establishments)ManagementCase studiesBars (Drinking establishments)Management.Bars (Drinking establishments)Management647.95/068Lashley Conrad714534Lincoln Guy714535MiAaPQMiAaPQMiAaPQBOOK9910956785003321Business development in licensed retailing1381840UNINA