03064nam 22005535 450 991095490290332120251117081958.01-4875-1186-81-4875-1185-X10.3138/9781487511852(CKB)3710000000887158(MiAaPQ)EBC4699950(DE-B1597)498547(DE-B1597)9781487511852(OCoLC)959713779(MdBmJHUP)musev2_107352(EXLCZ)99371000000088715820191221d2018 fg engurcnu||||||||rdacontentrdamediardacarrierBorders in Service Enactments of Nationhood in Transnational Call Centres /Kiran Mirchandani, Winifred PosterToronto : University of Toronto Press, [2018]©20161 online resource (289 pages) illustrations, charts1-4875-0080-7 1-4875-2059-X Includes bibliographical references at the end of each chapters.Cover ; Title Page ; Copyright Page ; Contents; Illustrations; Acknowledgments; Introduction; 1. Enactments of Nationhood in Transnational Call Centres ; Part 1. Call Centres as Building Blocks for Narratives of the Nation State ; 2. "El Salvador Works": The Creation and Negotiation of a National Brand and the Transnational Imaginary; 3. Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centres; 4. "An Island Off the West Coast of Australia": Multiplex Geography and the Growth of Transnational Telemediated Service Work in Mauritius.Part 2. Constructing Nationally Appropriate (and Inappropriate) Workers5. Serving the World, Serving the Nation: Everyday Nationalism and English in Philippine Offshore Call Centres; 6. Transnational "Homies" and the Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centres; Part 3. Caught in the Middle -- Labours of Borders and Crossings; 7. Migrations a l'envers: Global Service Work and Discursive Crossings; 8. Border Speech between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centres; Summary.In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres.Call centersEmployeesCall centersSocial aspectsService industries workersElectronic books. Call centersEmployees.Call centersSocial aspects.Service industries workers.658.812Mirchandani Kiran, authttp://id.loc.gov/vocabulary/relators/aut.1892173Poster Winifred, authttp://id.loc.gov/vocabulary/relators/aut.DE-B1597DE-B1597BOOK9910954902903321Borders in Service4537246UNINA