02487nam 22007094a 450 991087738540332120170815123552.0978661072180197804708931280470893125978111919692111191969229781280721809128072180497804701021450470102144(CKB)1000000000356854(EBL)281860(OCoLC)78057087(SSID)ssj0000073960(PQKBManifestationID)11123506(PQKBTitleCode)TC0000073960(PQKBWorkID)10118658(PQKB)10663619(MiAaPQ)EBC281860(CaSebORM)9780470047460(OCoLC)187916156(OCoLC)ocm187916156 (EXLCZ)99100000000035685420060622d2007 uy 0engur|n|---|||||txtccrBusiness process management and balanced scorecard using processes as strategic drivers /Ralph F. Smith1st editionHoboken, N.J. J. Wiley & Sonsc20071 online resource (240 p.)Includes index.9780470047460 0470047461 A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.WorkflowManagementBenchmarking (Management)PerformanceManagementStrategic planningWorkflowManagement.Benchmarking (Management)PerformanceManagement.Strategic planning.658.4012658.51Smith Ralph F.1953-1763954MiAaPQMiAaPQMiAaPQBOOK9910877385403321Business process management and balanced scorecard4204644UNINA