02966oas 2201033 a 450 991086920060332120260127110053.01758-8030(DE-599)ZDB2023259-7(OCoLC)45425524(CONSER) 00253548 (CKB)954921414413(DE-599)2023259-7(EXLCZ)9995492141441320001127b19902014 sy engur|||||||||||txtrdacontentcrdamediacrrdacarrierManaging service quality[Bedford] :[IFS Publications],[1990-2014]-©2014[Bradford, England] :MCB University Press[Bingley, UK] :Emerald Group Publishing Limited1 online resource0960-4529 Customer servicesManagementPeriodicalsCustomer servicesQuality controlPeriodicalsService industriesManagementPeriodicalsService industriesQuality controlPeriodicalsPublications périodiqueseclasGestion de la qualitéeclasGestioneclasSecteur tertiaireeclasCustomer servicesManagementfast(OCoLC)fst00885552Customer servicesQuality controlfast(OCoLC)fst00885559Service industriesManagementfast(OCoLC)fst01113442Service industriesQuality controlfast(OCoLC)fst01113456Periodicals.fastPeriodicals.lcgftCustomer servicesManagementCustomer servicesQuality controlService industriesManagementService industriesQuality controlPublications périodiques.Gestion de la qualité.Gestion.Secteur tertiaire.Customer servicesManagement.Customer servicesQuality control.Service industriesManagement.Service industriesQuality control.658.812MCB University PressTJCTJCWAUOCLCQIULOCLCQF#AOCLCQOCLCFBEDGEOCLCOOCLCQDLCOCLCQNLCCUIOCLCQVT2TXANLEUKMGBUHLUKBTHOCLCQBWNOCLCQOCLCOOCLCQIOYOCLCLJOURNAL9910869200603321Managing service quality995082UNINA