12976nam 22006975 450 991085537520332120240826123306.03-031-54342-410.1007/978-3-031-54342-5(MiAaPQ)EBC31309070(Au-PeEL)EBL31309070(CKB)31755005800041(MiAaPQ)EBC31319633(Au-PeEL)EBL31319633(DE-He213)978-3-031-54342-5(EXLCZ)993175500580004120240427d2024 u| 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierRecent Advancements in Tourism Business, Technology and Social Sciences 10th International Conference, IACuDiT, Crete, Greece, 2023 - Vol. 2 /edited by Vicky Katsoni, George Cassar1st ed. 2024.Cham :Springer Nature Switzerland :Imprint: Springer,2024.1 online resource (677 pages)Springer Proceedings in Business and Economics,2198-72543-031-54341-6 Includes bibliographical references.Intro -- Editorial -- Contents -- Tourism Perspectives in a Social and Business Environment-Current Developments and Experiences -- The Influential Role of Organizational Culture and Behaviour of Wood Companies in the Communication of Products in the Tourism Economy -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results -- 5 Conclusion -- References -- Crisis Management in Business Tourism. An Empirical Study in the Iberian Peninsula -- 1 Introduction -- 2 Literature Review -- 2.1 The Importance of the Tourism Sector in Spain and Portugal -- 2.2 Business Tourism and Its Importance -- 2.3 Crisis Management in the Tourism Sector -- 2.4 The Covid-19 Pandemic and Its Impact on Business Tourism -- 2.5 Business Tourism -- 3 Methodology -- 4 Results -- 4.1 Pre-pandemic Crisis Management -- 4.2 Response to the Crisis Caused by the Covid-19 Pandemic -- 4.3 Post-crisis Phase -- 5 Conclusion -- References -- Generational Diversity in Tourism Workforce: Evaluating the Reported Differences Across Cultural Clusters -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results -- 4.1 Co-worker Relationships and Withdraw Intentions -- 4.2 Variety, Change and Work-Life Balance -- 4.3 Pay -- 4.4 Mobility -- 4.5 Job Security and Autonomy -- 4.6 Stimulation -- 4.7 Attachment to the Organization -- 5 Conclusion -- References -- Accessibility in Tourism: Optimizing the Tourism Experience Through Social Sustainability Interpretation -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results -- 4.1 Accessibility Measures Adopted in the Cities of Braga and Guimarães -- 5 Conclusions -- References -- Gender Gap in Tourism SME Innovation Practices -- 1 Introduction -- 2 Literature Review -- 2.1 Innovation Gender Gap -- 2.2 Innovation in the Tourism Sector -- 2.3 Research Question -- 3 Methodology -- 4 Results and Discussion.4.1 Prevailing Discourse -- 4.2 Definition of Innovation -- 4.3 Design of the Innovation Process -- 4.4 Success of Innovation -- 5 Conclusion -- References -- The Digital Transformation of Hybrid and Virtual Meetings and Events in the Greek Meetings Industry -- 1 Introduction -- 2 Technology and Digital Transformation -- 3 Hybrid and Virtual Meetings and Events -- 4 Assets and Liabilities of Hybrid and Virtual Meetings and Events -- 4.1 Virtual Events -- 4.2 Hybrid Events -- 5 Research Aims and Methodology -- 6 Results -- 7 Discussion -- 8 Conclusions -- References -- Leaders' Psychopathic Traits in the Dynamic Context of Tourism Ventures: The Impact of Boldness on Managers' Unethical Leadership and Unethical Employees' Behavior Toward Customers -- 1 Introduction -- 2 Literature Review and Hypotheses -- 2.1 Leader's/Supervisor's Psychopathic Characteristics (Boldness) and UEBTC -- 2.2 Mediating Effect of Unethical Leadership on Boldness and UEBTC -- 3 Methodology -- 3.1 Sample and Data Collection -- 3.2 Measurements -- 3.3 Data Analysis and Findings -- 4 Discussion -- References -- Women's Tourism Entrepreneurship: Digital Approach and E-Skills in Travel Business Marketing -- 1 Introduction -- 2 Literature Review -- 2.1 Fields of Women Entrepreneurship -- 2.2 Traits of Women Entrepreneurs and Their Companies -- 3 Research Design-Methods -- 3.1 Purpose of the Research -- 4 Results -- 5 Discussion and Conclusion -- References -- Tourism Education and Digital Learning Environments: The Contribution of Transformative Learning -- 1 Introduction -- 2 Literature Review -- 2.1 Digital Learning Environments in Tourism Education -- 2.2 Web Conferencing Technologies -- 2.3 Transformative Learning -- 2.4 Teaching Techniques in Adult Education -- 3 Aim of the Study and Research Questions -- 4 Methodology Design-Implementation of the Survey -- 5 Results.5.1 Research Sample -- 5.2 Cognitive Level -- 5.3 Socio-Emotional Level -- 6 Discussion -- 7 Conclusions -- 8 Contribution, Limitations, and Future Research -- References -- The Impact of Digital Space Development on Students in Tourism and Digital Media -- 1 Introduction -- 2 Literature Review -- 2.1 Digital Media -- 2.2 Digital Skills -- 2.3 Digital Multitasking -- 3 Methodology -- 4 Results -- 5 Conclusion -- References -- Analyzing the Organizational Factors that Influence Hotel Employees' Team Efficiency -- 1 Introduction -- 2 Methodology -- 3 Results -- 3.1 Overview -- 3.2 Examined Variables/Factors -- 3.3 Appearance of the Variables -- 3.4 Analyzing Leadership Styles, Organizational Culture, Communication, Group Dynamics, and Team Performance/Effectiveness on the Hospitality Industry -- 4 Conclusions -- References -- Job Satisfaction Factors in the Greek Hotel Industry, in the Post-COVID Years. The Significance of Knowledge -- 1 Introduction -- 2 Job Satisfaction and Key Indicators -- 3 Job Satisfaction in the Hotel Industry -- 4 The Importance of Education in Service Quality and Job Satisfaction -- 5 Scope and Methodology of the Research -- 6 Results of the Survey -- 6.1 Results About the Level of Overall Job Satisfaction -- 6.2 Results About the Level of Employee's Job Satisfaction in Correlation to Quality -- 6.3 Employee's Satisfaction in Relation to the Training and Support Provided by the Hotel. -- 7 Conclusions and Suggestions -- References -- Crisis Leadership, Group Dynamics, and Change Management: A Literature Review and Future Perspectives -- 1 Introduction -- 2 Theoretical Background -- 2.1 Crisis Leadership -- 2.2 Team Dynamics -- 2.3 Change Management -- 3 Literary Criticism -- 3.1 Crisis Leadership and Team Dynamics in the Hospitality Industry -- 3.2 Crisis Leadership and Change Management in the Hospital Industry.3.3 Group Dynamics and Change Management in the Hospitality Industry -- 4 Conclusions -- References -- Labour Mobility and Tourism. Challenges and Opportunities for Decent and Sustainable Work in the Tourism Sector. The Case of Greece -- 1 Introduction -- 2 The Economic and Employment Impact of Travel and Tourism Sector -- 3 Inequalities Affecting Tourism Workforce -- 4 Initiatives, Strategies, Good Practices and Legal Instruments Towards a Decent, Fair and Sustainable Work in the Tourism Sector -- 4.1 International Initiatives and Policies -- 4.2 United Nation's Initiatives that Promote Decent Work in the Tourism Sector and Socially Responsible Tourism -- 4.3 European Initiatives and Instruments Towards a Decent, Fair and Sustainable Work in the Tourism Sector -- 4.4 Greece's Initiatives Towards Decent and Fair Working Conditions -- 5 Final Considerations -- References -- Building Resilient Hotel Workforce in the Era of Uncertainties: A Literature Approach -- 1 Introduction -- 2 Literature Review -- 2.1 Definition and Context of Workforce Resilience -- 2.2 Workforce Resilience in Tourism -- 2.3 Behaviors of Leaders and Colleagues and Employee Resilience -- 2.4 Digital Technologies and Employee Resilience -- 3 Factors Affecting Workforce Resilience -- 3.1 Psychological Capital -- 3.2 Diversity (Age, Gender, Education Levels) -- 3.3 Skills -- 3.4 Length of Service -- 4 Vulnerability of the Hospitality Industry in Africa, Kenya's Coast -- 5 Methodology -- 6 Conceptual Model -- 7 Discussions and Conclusion -- References -- Tell Me Where You Are From and I Will Tell You How Much You Get: The Role of Internal Marketing in the Tourism Industry -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results -- 5 Discussion -- References.To Stay or to Go! Exploring the Impact of Turnover Intention, Retention Strategies and Employee Surveys on Tourism Employee Retention in Zimbabwe -- 1 Introduction -- 2 Literature Review -- 3 Research Methodology -- 4 Results -- 5 Conclusions -- References -- The Current State of Business Environment in Slovakia and Its Impact on Tourism Enterprises -- 1 Introduction -- 2 Literature Review. -- 3 Methodology -- 4 Results -- 5 Conclusion -- References -- The Relationship Between Leadership Styles, Organizational Culture and Group Dynamics in the Hospitality Industry -- 1 Introduction -- 2 Literature Review -- 2.1 The Variable of Leadership Styles -- 2.2 The Variable of Organizational Culture -- 2.3 The Variable of Group Dynamics -- 2.4 The Relationship Between Leadership Styles, Organizational Culture, and Group Dynamics -- 3 Research Methodology -- 3.1 Participants -- 3.2 Measurement Tools -- 3.3 Data Analysis -- 4 Results -- 4.1 Descriptive Statistics, Internal Consistency, and Correlations of the Variables -- 4.2 Measurement Model and Common Method Bias -- 4.3 Hypotheses Testing -- 5 Conclusions/Discussion -- References -- Unlocking the Potential: A Journey Towards the Empowerment of Women in the South African Tourism Sector -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results -- 5 Conclusion -- Addendum 1 -- References -- Motivating Human Resources in the Hospitality Industry. A Literature Review -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Conclusions -- 5 Theoretical and Practical Implications -- 6 Further Research -- References -- Work Values as Projections of Personal Values at Work: Evidence from Tourism and Hospitality Students -- 1 Introduction -- 2 Empirical Validity -- 2.1 Research Design and Reliability Analysis -- 2.2 Confirmatory Factor Analysis.2.3 Metric Invariance and Comparison with Competing Models.The book features the second volume of the proceedings of the 10th International Conference of the International Association of Cultural and Digital Tourism (IACuDiT), with the theme “Recent Advancements in Tourism Business, Technology, and Social Sciences,” which was held from August 29 to 31, 2023, in Crete, Greece. It showcases the latest research on Tourism Business, Technology, and Social Sciences and presents a critical academic discourse on smart and sustainable practices in the tourism industry, stimulating future debates and advancing readers’ knowledge and understanding of this critical area of tourism business in the post-COVID-19 era. COVID-19 produced dramatic effects on the global economy, business activities, and people, with tourism being particularly affected. The book discusses the resulting digital transformation process in a range of areas, including its effect on the social sciences combined with special forms of tourism. This accelerated digitalization encourages the emergence of new digital products and services based on the principle of flexibility. The book focuses on the knowledge economy and smart destinations, as well as new modes of tourism management and development, and includes chapters on emerging technologies such as the Internet of Things, artificial intelligence, big data, and robotics in connection with various tourism practices.Springer Proceedings in Business and Economics,2198-7254TourismManagementMarketingBusiness information servicesTourism ManagementMarketingIT in BusinessTourism.Management.Marketing.Business information services.Tourism Management.Marketing.IT in Business.338.4791Katsoni VickyCassar GeorgeMiAaPQMiAaPQMiAaPQBOOK9910855375203321Recent Advancements in Tourism Business, Technology and Social Sciences4264791UNINA