03399nam 2200673 a 450 991083099260332120201113214344.01-119-19728-71-281-38172-197866113817210-470-32798-7(CKB)1000000000535821(EBL)353437(SSID)ssj0000108587(PQKBManifestationID)11135739(PQKBTitleCode)TC0000108587(PQKBWorkID)10043807(PQKB)11363608(MiAaPQ)EBC353437(WaSeSS)IndRDA00115532(CaSebORM)9781118045268(EXLCZ)99100000000053582120071218d2008 uy 0engur|n|---|||||txtccrBalanced scorecard step-by-step for government and nonprofit agencies[electronic resource] /Paul R. Niven2nd ed.Hoboken, New Jersey :John Wiley & Sons,2008.1 online resource (385 p.)Description based upon print version of record.1-118-04526-2 0-470-18002-1 Includes bibliographical references and index.Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.""The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."" -from Chapter Two The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward thoseTotal quality management in governmentAdministrative agenciesManagementEvaluationNonprofit organizationsManagementEvaluationBenchmarking (Management)Performance standardsOrganizational effectivenessMeasurementTotal quality management in government.Administrative agenciesManagementEvaluation.Nonprofit organizationsManagementEvaluation.Benchmarking (Management)Performance standards.Organizational effectivenessMeasurement.352.3/57Niven Paul R473673MiAaPQMiAaPQMiAaPQBOOK9910830992603321Balanced scorecard step-by-step for government and nonprofit agencies996429UNINA