03575oam 2200709I 450 991082877830332120240516215019.01-136-82208-91-283-54751-197866138599691-136-82209-70-203-83040-710.4324/9780203830406 (CKB)2560000000089364(EBL)995727(OCoLC)829462023(SSID)ssj0000701092(PQKBManifestationID)11940506(PQKBTitleCode)TC0000701092(PQKBWorkID)10679198(PQKB)11765582(Au-PeEL)EBL995727(CaPaEBR)ebr10592894(CaONFJC)MIL385996(OCoLC)808366451(MiAaPQ)EBC995727(EXLCZ)99256000000008936420180706d2011 uy 0engur|n|---|||||txtccrConflict and crisis communication principles and practices /edited by Carol A. Ireland, Martin J. Fisher and Gregory M. Vecchi1st ed.London ;New York, N.Y. :Routledge,2011.1 online resource (236 p.)Description based upon print version of record.0-415-61512-7 0-415-61511-9 Includes bibliographical references and index.Cover; Conflict and Crisis communication principles and Practice; Copyright; Contents; List of Figures and Tables; List of Abbreviations; Notes on Contributors; Foreword; 1. Conflict and Crisis Negotiation: The Negotiated Resolution Model; 2. Negotiation: Principles and Theoretical Underpinnings; 3. Crisis Situations: Communications, Goals and Techniques; 4. Application of Mental Illness and Cognitive Impairment to the Critical Incident: Considerations and Implications; 5. Application of Personality Disorder to the Critical Incident: Considerations and Implications6. Ethical Considerations in a Conflict and Crisis Situation7. Expertise of the Negotiator in Conflict and Crisis Communication; 8. When the Management of the Critical Incident Goes Wrong: Pitfalls and Suggested Approaches; 9. Post-critical Incident: Considerations; 10. Held Against Their Will: Behaviour, Considerations and Implications for the Captive; IndexConflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities.By focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in tConflict managementInterpersonal communicationNegotiationConflict management.Interpersonal communication.Negotiation.363.2/3363.23Fisher Martin J1692532Ireland Carol A1692533Vecchi Gregory M1692534MiAaPQMiAaPQMiAaPQBOOK9910828778303321Conflict and crisis communication4069685UNINA