05147nam 22006495 450 991029846550332120200920055034.03-319-17251-410.1007/978-3-319-17251-4(CKB)3710000000436752(EBL)3567449(SSID)ssj0001525160(PQKBManifestationID)11835290(PQKBTitleCode)TC0001525160(PQKBWorkID)11503460(PQKB)11578656(DE-He213)978-3-319-17251-4(MiAaPQ)EBC3567449(PPN)186395604(EXLCZ)99371000000043675220150626d2015 u| 0engur|n|---|||||txtccrAchieving Competitive Advantage through Quality Management /edited by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot1st ed. 2015.Cham :Springer International Publishing :Imprint: Springer,2015.1 online resource (312 p.)Description based upon print version of record.3-319-17250-6 Includes bibliographical references at the end of each chapters and index.Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres -- Chapter 2 Quality Certifications as a Hotel Selection Criterion -- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector -- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry -- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations -- Chapter 6 Integrated Management Systems -- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation -- Chapter 8 How Communication and Control Processes Improve Quality -- Chapter 9 An Application of the SERVPERF Model in a Sports Centre -- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings -- Chapter 11 Excellence in Tourism Destinations -- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments -- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels -- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services. .This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors.  In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.LeadershipProduction managementManagementIndustrial managementBusiness Strategy/Leadershiphttps://scigraph.springernature.com/ontologies/product-market-codes/515010Operations Managementhttps://scigraph.springernature.com/ontologies/product-market-codes/519000Innovation/Technology Managementhttps://scigraph.springernature.com/ontologies/product-market-codes/518000Leadership.Production management.Management.Industrial management.Business Strategy/Leadership.Operations Management.Innovation/Technology Management.650Peris-Ortiz Martaedthttp://id.loc.gov/vocabulary/relators/edtÁlvarez-García Joséedthttp://id.loc.gov/vocabulary/relators/edtRueda-Armengot Carlosedthttp://id.loc.gov/vocabulary/relators/edtBOOK9910298465503321Achieving Competitive Advantage through Quality Management2540342UNINA01600nam0 22003733i 450 VAN0010720920240806100733.337978-88-15-25227-220170110d2015 |0itac50 baitaIT|||| |||||Esercizi di macroeconomiaguida allo studio del testo di Olivier Blanchard, Alessia Amighini e Francesco GiavazziDavid W. Findlayedizione italiana a cura di Lucia Dalla PellegrinaBolognaIl mulino2015312 p.24 cm.001VAN000063692001 Strumenti. Economia210 BolognaIl MulinoMacroeconomiaEserciziVANC032736ECBolognaVANL000003339.07621FindlayDavid W.VANV021274122229AmighiniAlessiaVANV020904BlanchardOlivier J.VANV003779Dalla PellegrinaLuciaVANV082790GiavazziFrancescoVANV006635Il Mulino <editore>VANV107886650Blanchard, O. J.Blanchard, Olivier J.VANV003780Blanchard, Olivier JeanBlanchard, Olivier J.VANV023720Blanchard, O.J.Blanchard, Olivier J.VANV061729ITSOL20240906RICABIBLIOTECA DEL DIPARTIMENTO DI ECONOMIAIT-CE0106VAN03VAN00107209BIBLIOTECA DEL DIPARTIMENTO DI ECONOMIA03PREST IIIEa81 03BDE519 20170110 Esercizi di macroeconomia670187UNICAMPANIA