03675nam 2200733 450 991082838970332120230125235512.01-63157-044-7(CKB)3710000000852034(BEP)4677082(OCoLC)958391474(CaBNVSL)swl00406816(Au-PeEL)EBL4677082(CaPaEBR)ebr11261843(CaONFJC)MIL953810(OCoLC)958566299(CaSebORM)9781631570445(MiAaPQ)EBC4677082(EXLCZ)99371000000085203420160914d2016 fy 0engurcnu||||||||rdacontentrdamediardacarrierAchieving success through innovation cases and insights from the hospitality, travel, and tourism industry /Cathy A. Enz [et al.] ; edited by Glenn WithiamFirst edition.New York :Business Expert Press,2016.1 online resource (x, 200 pages)Service systems and innovations in business and society collection,2326-26991-63157-043-9 Includes bibliographical references and index.1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic intermediation -- 9. Achieving success through innovation -- About the authors -- Index.This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.Service systems and innovations in business and society collection.2326-2699Hospitality industryManagementTourismManagementTechnological innovationscustomer servicefood-service conceptshospitality innovationhuman resourcesinnovationinnovation strategyinternational hotel operationlodging conceptstechnology innovationHospitality industryManagement.TourismManagement.Technological innovations.647.94068Enz Cathy A.1956-,1667486Kimes Sheryl E.Siguaw Judy A.Verma Rohit.Walsh Kate.Withiam Glenn.MiAaPQMiAaPQMiAaPQBOOK9910828389703321Achieving success through innovation4027347UNINA