02994nam 2200649 450 991082785930332120230803201731.03-7329-9959-9(CKB)3710000000087349(EBL)1940071(SSID)ssj0001340993(PQKBManifestationID)11747854(PQKBTitleCode)TC0001340993(PQKBWorkID)11384851(PQKB)11322371(MiAaPQ)EBC1940071(Au-PeEL)EBL1940071(CaPaEBR)ebr10832833(CaONFJC)MIL726207(OCoLC)9038585245f283a51-7b1c-4d64-bfc2-7b8ab0dd2d03(EXLCZ)99371000000008734920140206h20142014 uy| 0engurcnu||||||||txtccrElectronic complaints an empirical study on British English and German complaints on eBay /Marja E. MeinlBerlin :Frank & Timme,[2014]©20141 online resource (330 p.)Kulturen - Kommunikation - Kontakte,1868-8306 ;Band 18Description based upon print version of record.1-322-94925-5 3-7329-0030-4 Includes bibliographical references.Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; AppendixThe interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay. The empirical study statistically analyses online complaints taken from the feedback forum of this online auction house and shows both similarities and differences in the way speakers of the two cultures formulate their onKulturen - Kommunikation - Kontakte ;Bd. 18.Internet auctionsCase studiesInternet auctionsGreat BritainElectronic commerceManagementInternet auctionsGermanyInternet auctionsInternet auctionsElectronic commerceManagement.Internet auctions381/.142Meinl Marja E1712764MiAaPQMiAaPQMiAaPQBOOK9910827859303321Electronic complaints4105167UNINA