05188nam 2200685 450 991082731940332120230803213512.00-8389-1173-00-8389-9496-2(CKB)3710000000463615(EBL)2150471(SSID)ssj0001533147(PQKBManifestationID)12619962(PQKBTitleCode)TC0001533147(PQKBWorkID)11484122(PQKB)10424837(MiAaPQ)EBC2150471(Au-PeEL)EBL2150471(CaPaEBR)ebr11090866(OCoLC)918892863(EXLCZ)99371000000046361520150910h20142014 uy 0engur|n|---|||||txtccrThe quality infrastructure measuring, analyzing, and improving library services /edited by Sarah Anne MurphyChicago, [Illinois] :American Library Association,2014.©20141 online resource (201 p.)Includes index.The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services; Contents; Introduction; Chapter 1: From User Needs to Organizational Performance: Twenty Years of Assessment at the University of Washington Libraries; Program Foundation, 1991-1994; Developing an Ongoing Assessment Program, 1995-1999; Building Effective, Sustainable and Practical Library Assessment, 1999-2005; Integrating Planning and Assessment, 2006-2011; Assessment Activities: Local Surveys; Other Assessment Activities; Collaborative Assessment; ConclusionChapter 2: Tracking Our Performance: Assessment at the University of Virginia LibraryDevelopment of the User Survey Program; The Evolution of the Management Information Services Department; Selected MIS Projects; The Balanced Scorecard Project; Sustainable Assessment; Conclusion; Chapter 3: The Implementation and Evolution of Quality Management in the University of Arizona Libraries; Introducing Quality Management and Process Improvement; Introduction of LibQUAL and Action Gap Surveys; Restructuring, Project Management, Assessment, and Strategic PlanningCurrent State of Quality in the LibrariesResults of the University of Arizona Libraries' Focus on Quality; The Future of Quality in the University of Arizona Libraries; Challenges; Conclusions; Chapter 4: Committed to Quality: Syracuse University Library's Program Management Center; Creating the Program Management Center; Gate and Security Alarm Project; Library Measures Data Repository; Conclusion; Chapter 5: Thriving through Organizational Agility: The NIST Information Services Office's Baldrige Journey; Background; The Baldrige Criteria and FrameworkBuilding a Culture Focused on Knowledge Sharing, Improvement, and ResultsRole Model Practices; ISO's Lab Liaison Program; Vision Implementation Project; ISO's Workforce Development and Performance Management Systems; Conclusion; Chapter 6: Pursuing Organizational Performance Excellence: The Emory University Libraries' Journey; Introducing Organizational Performance Excellence, 2006-2009; Introducing the Baldrige Criteria for Performance Excellence, 2009-2010; The Self-Assessment, 2010-present; Conclusion: Integration, Communication, and Wider Engagement, 2012-FutureChapter 7: The Development of an Evaluation and Assessment Program for the Ontario Council of University LibrariesHistory of Evaluation and Assessment at OCUL; The Evaluation and Assessment Librarian; The Evaluation and Assessment Program; COUNTER Compliance and the Scholars Portal Usage Data Portal; A Second Iteration of MINES for Libraries at OCUL; The Serials Collection Overlap Tool: Facilitating Evidence-Based Collection Development; Conclusion; Chapter 8: Creating Analyst Positions in an Academic Library: The UC-San Diego ExampleEvolution of the Analyst Position Model: The UCSD Libraries' SolutionSummarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.Academic librariesUnited StatesEvaluationCase studiesResearch librariesUnited StatesEvaluationCase studiesPublic services (Libraries)EvaluationCase studiesLibrariesQuality controlCase studiesLibrary administrationUnited StatesCase studiesLibrary administrationCanadaCase studiesAcademic librariesEvaluationResearch librariesEvaluationPublic services (Libraries)EvaluationLibrariesQuality controlLibrary administrationLibrary administration025.5/87Murphy Sarah AnneMiAaPQMiAaPQMiAaPQBOOK9910827319403321The quality infrastructure3974113UNINA