02615nam 2200541Ia 450 991082533580332120200520144314.00-8389-9930-1(CKB)1000000000345667(EBL)289141(OCoLC)476044139(SSID)ssj0000164266(PQKBManifestationID)11153395(PQKBTitleCode)TC0000164266(PQKBWorkID)10121287(PQKB)11493463(MiAaPQ)EBC3001577(Au-PeEL)EBL3001577(CaPaEBR)ebr10179772(EXLCZ)99100000000034566720030212d2003 uy 0engur|n|---|||||txtccrGoing live starting & running a virtual reference service /Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan1st ed.Chicago American Library Association20031 online resource (193 p.)Description based upon print version of record.0-8389-0850-0 Includes bibliographical references (p. 157-176) and index.Contents; Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?; Appendix; Virtual Reference Services Bibliography; Index; If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments—and their directors and Electronic reference services (Libraries)Internet in library reference servicesElectronic reference services (Libraries)Internet in library reference services.025.5/24Coffman Steve1723856MiAaPQMiAaPQMiAaPQBOOK9910825335803321Going live4125448UNINA