02348nam 2200625 450 991082414030332120230421054900.03-11-096398-110.1515/9783110963984(CKB)3390000000035382(EBL)4008275(SSID)ssj0001124702(PQKBManifestationID)11724531(PQKBTitleCode)TC0001124702(PQKBWorkID)11126164(PQKB)10969179(MiAaPQ)EBC4008275(DE-B1597)48799(OCoLC)979851385(DE-B1597)9783110963984(Au-PeEL)EBL4008275(CaPaEBR)ebr11084321(CaONFJC)MIL814605(OCoLC)951971067(EXLCZ)99339000000003538220160224h19971997 uy 0engur|n|---|||||txtccrTotal quality management in information services /Guy St ClairReprint 2012London, [England] :Bowker-Saur,1997.©19971 online resource (287 p.)Information Services Management SeriesDescription based upon print version of record.3-598-24368-5 Includes bibliographical references and index.Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- IndexInformation Services Management SeriesInformation servicesManagementTotal quality managementInformation servicesManagement.Total quality management.025.52068St. Clair Guy1940-1689607MiAaPQMiAaPQMiAaPQBOOK9910824140303321Total quality management in information services4064789UNINA