05349nam 2200613 450 991082381310332120230120011214.01-78063-158-8(CKB)2550000001198064(EBL)1639648(SSID)ssj0001168806(PQKBManifestationID)11644983(PQKBTitleCode)TC0001168806(PQKBWorkID)11144496(PQKB)11727607(MiAaPQ)EBC1639648(EXLCZ)99255000000119806420140214h20072007 uy 0engur|n|---|||||txtccrStrategic change management in public sector organisations /David Baker ; case studies researched and written by Kathryn TaylorOxford, England :Chandos Publishing,2007.©20071 online resource (329 p.)Description based upon print version of record.1-84334-141-7 1-84334-191-3 Includes bibliographical references at the end of each chapters and index.Cover; Strategic Change Management in Public Sector Organisations; Copyright; Dedication; Contents; List of boxes, case studies, figures and tables; List of abbreviations; Acknowledgements; Note on the case studies; Preface; About the author; 1 Introducing change and strategic change management; Introduction; Change; The organisation; Not-for-profit organisations; The necessity for change; The user; Competition; Diversity and diversification; Legislation; Human resource management; Technology; Finance; Types of change; Organisational readiness for change; Change managementStrategic change managementDefining strategy; Why is strategy so important in change management?; Summary; Notes; References; 2 Structure and culture; Introduction; Structure; Types of structure; ICT and structure; Culture; Organisational culture; Types of culture; Sub-cultures; Power; The challenge of changing organisational cultures; Approaches to culture change; Recognising diversity; Culture change in context; People change; Summary; References; 3 Building blocks; Introduction; Rationale for change; Environmental knowledge; Frameworks; Timing; Time; Resource allocation; Changing directionIterationCommitment; Consistency; Integrity, truthfulness, openness, ethical standards; Communication; Communication techniques and approaches; Motivation; Involvement and engagement; Encouragement; Empowerment; Bottom-up and top-down approaches; Change versus continuity; Managing resistance; Conflict management; Summary; Note; References; 4 Roles and responsibilities, partners and players; Introduction; Managers; The change manager; The workforce; Change agents; The HR manager; External stakeholders; Governors and leaders; Leadership; Leadership and management; Style; The single leaderTeamsPartnership working; Summary; Notes; References; 5 Learning for change; Introduction; Strategic human resource management; Recruitment, selection and promotion; Training and development; Leadership development; Management development; Lessons learned; The learning organisation; Summary; References; 6 Strategy development; Introduction; Strategy development; The strategic plan; Vision; Mission; Values; Aims and objectives; Position and operating statements; Action plans; Summary; References; 7 Route mapping for change: techniques and tools; Introduction; Forecasting; DelphiEnvironmental analysisStakeholder analysis; Benchmarking; Portfolio analysis; Market analysis; Balanced scorecard; Innovation scorecard; SWOT analysis; 7S model; Content, context and process model; Force field analysis; SIPOC; Summary; Notes; References; 8 Change implementation: techniques and tools; Introduction; Strategic and operational levels; Systems thinking; Hard Systems Approach; Soft Systems Methodology; Systems Intervention Strategy; Appreciative Inquiry; Spiral Dynamics2; Organisational Development; Business Process Re-engineering; Investors in People; Total Quality ManagementEFQMThis book covers all the major aspects of change management for those working in public sector and not-for-profit organisations. It summarises key theories and approaches to change management and includes detailed, worked descriptions of key techniques used in change management processes and programmes, with extensive reference to case studies drawn from a range of public sector, not-for-profit organisations and other environments.Written by a highly knowledgeable and well-respected practitioner in the fieldDraws on the author's wide-ranging practical experience of majOrganizational changePublic administrationNonprofit organizationsManagementOrganizational change.Public administration.Nonprofit organizationsManagement.658.406Baker David1952-,938564Taylor Kathryn1622109MiAaPQMiAaPQMiAaPQBOOK9910823813103321Strategic change management in public sector organisations3955780UNINA