02902nam 2200601 a 450 991082340310332120200520144314.01-282-81289-097866128128971-4416-7551-593-5043-200-5(CKB)2670000000068181(EBL)588017(OCoLC)700691198(SSID)ssj0000672356(PQKBManifestationID)11365129(PQKBTitleCode)TC0000672356(PQKBWorkID)10635514(PQKB)10255574(MiAaPQ)EBC3011116(MiAaPQ)EBC588017(Au-PeEL)EBL3011116(CaPaEBR)ebr10415143(OCoLC)940439626(Au-PeEL)EBL588017(EXLCZ)99267000000006818120101011d2009 uy 0engur|n|---|||||txtccrEffective communication /Urmila Rai, S.M. RaiRev. ed.Mumbai [India] Himalaya Pub. House20091 online resource (351 p.)Description based upon print version of record.93-5024-521-3 COVER; CONTENTS; CONCEPT OF COMMUNICATION; OBJECTIVES OF COMMUNICATION; NON-VERBAL COMMUNICATION; INWARD AND OUTWARD MAIL; MEDIA AND MODES OF COMMUNICATION; CHANNELS OF COMMUNICATION; BARRIERS TO COMMUNICATION; LISTENING AND IMPROVING COMMUNICATION; SPEECHES AND PRESENTATIONS; INTERVIEWS; GROUP DISCUSSION; BASICS OF LETTER WRITING; ATTRIBUTES OF EFFECTIVE COMMUNICATION; LAYOUT OF A BUSINESS LETTER; SOCIAL AND GOODWILL LETTERS; JOB APPLICATIONS; PERSONNEL LETTERS; ENQUIRIES AND REPLIES; ORDERS AND REPLIES; COMPLAINTS AND CLAIMS; ADJUSTMENT LETTERS; SALES LETTERSCREDIT LETTERS AND STATUS ENQUIRIESCOLLECTION LETTERS; BANK LETTERS; INSURANCE LETTERS; BASICS OF REPORT WRITING; WRITING REPORTS; CASE STUDIESThis book is a product of the authors? extensive classroom experience of teaching graduate and postgraduate students of Management studies. Participation as Faculty in training sessions for practicing managers in various fields, gives an added dimension to the authors? treatment of the subject. A good deal of the material has grown out of discussions in training sessions as well as classrooms and hence includes contributions from persons engaged in the field. Most of the material has been successfully used in classrooms. A large number of examples illustrate the points made. Exercises at the eCommunicationCommunication.650.1Rai Urmila1594957Rai S. M1594958MiAaPQMiAaPQMiAaPQBOOK9910823403103321Effective communication4011882UNINA