02226nam 2200565Ia 450 991082309010332120240410154159.00-85199-044-4(CKB)1000000000395952(OCoLC)567845555(CaPaEBR)ebrary10073615(SSID)ssj0000177511(PQKBManifestationID)11170162(PQKBTitleCode)TC0000177511(PQKBWorkID)10215976(PQKB)11454483(MiAaPQ)EBC3004489(Au-PeEL)EBL3004489(CaPaEBR)ebr10073615(OCoLC)923616188(EXLCZ)99100000000039595220040826d2004 uy 0engurcn|||||||||txtccrImproving tourism and hospitality services[electronic resource] /Eric Laws1st ed.Cambridge, MA Cabi Pub.20041 online resource (221 p.) Bibliographic Level Mode of Issuance: Monograph0-85199-995-6 Includes bibliographical references and index.Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index.Consumer satisfactionHospitality industryTourismConsumer satisfaction.Hospitality industry.Tourism.910/.68Laws Eric1945-151282MiAaPQMiAaPQMiAaPQBOOK9910823090103321Improving tourism and hospitality services3999267UNINA