02918nam 2200625Ia 450 991082303710332120200520144314.01-283-84715-90-7657-0964-3(CKB)2670000000276955(EBL)1076204(OCoLC)854969466(SSID)ssj0000755671(PQKBManifestationID)12297189(PQKBTitleCode)TC0000755671(PQKBWorkID)10731384(PQKB)10550748(MiAaPQ)EBC1076204(Au-PeEL)EBL1076204(CaPaEBR)ebr10627578(CaONFJC)MIL415965(EXLCZ)99267000000027695520120807d2013 uy 0engur|n|---|||||txtccrExpert mediators overcoming mediation challenges in workplace, family, and community conflicts[electronic resource] /Jean Poitras and Susan RainesLanham Jason Aronsonc20131 online resource (194 p.)Description based upon print version of record.1-4422-4298-1 0-7657-0963-5 Includes bibliographical references and index.Contents; Acknowledgments; Introduction; 1 Tapping Expert Mediators' Knowledge; 2 Dealing with Resistance to Mediation; 3 Dealing with Mistrust among Parties; 4 Dealing with Difficult Attorneys; 5 Dealing with Cultural Differences; 6 Maintaining Neutrality in Mediation; 7 Dealing with Parties' Emotions; 8 Moving from Past to Future Focus; 9 Dealing with Entrenched Positions; Conclusion; Appendix; Bibliography; Index; About the AuthorsTapping the experience and wisdom of over 175 highly qualified mediators from across different realms of the mediation practice and across geographic regions, Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts integrates best practices to overcome classic mediation challenges. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique. MediationMediators (Persons)Legal status, laws, etcDispute resolution (Law)Conflict managementMediation.Mediators (Persons)Legal status, laws, etc.Dispute resolution (Law)Conflict management.303.69Poitras Jean1968-1660102Raines Susan845061MiAaPQMiAaPQMiAaPQBOOK9910823037103321Expert mediators overcoming mediation challenges in workplace, family, and community conflicts4015111UNINA