03387nam 22006971 450 991082252960332120120904112220.01-84731-942-41-4725-6600-91-283-65778-31-84731-941-610.5040/9781472566003(CKB)2670000000270535(EBL)1043989(OCoLC)813536047(SSID)ssj0000757719(PQKBManifestationID)12366318(PQKBTitleCode)TC0000757719(PQKBWorkID)10759107(PQKB)10745882(MiAaPQ)EBC1772969(MiAaPQ)EBC1043989(OCoLC)1121066949(UtOrBLW)bpp09256688(MiAaPQ)EBC6165434(Au-PeEL)EBL1043989(UtOrBLW)BP9781472566003BC(EXLCZ)99267000000027053520140929d2012 uy 0engur|n|---|||||txtccrConsumer ADR in Europe /Christopher J.S. Hodges, Iris Benöhr, Naomi Creutzfeldt-Banda1st ed.Oxford ;Portland, Oregon :Hart Publishing,2012.1 online resource (517 p.)Civil justice systemsDescription based upon print version of record.1-84946-348-4 Includes bibliographical references.Introduction -- Consumer ADR at EU level -- Consumer ADR in selected member states -- Findings -- Appendices."This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and m diateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and duration of ADR schemes are compared, both between different systems and with courts. The authors' findings underpin EU and national developments, and outline options for future policy. Findings and proposals are included for the functions, scope, performance, essential requirements, architecture and operation of ADR systems. The relationships between ADR, courts and regulators are discussed, and need for reforms are noted. This is a ground-breaking work that will have a major impact on European legal systems."--Bloomsbury Publishing.Civil justice systems.Consumer Alternative Dispute Resolution in EuropeConsumer protectionLaw and legislationEuropeDispute resolution (Law)EuropeCivil procedure: law of evidenceConsumer protectionLaw and legislationDispute resolution (Law)347.4Hodges Christopher J. S.748786Benöhr IrisCreutzfeldt-Banda NaomiUtOrBLWUtOrBLWBOOK9910822529603321Consumer ADR in Europe4089610UNINA