02412nam 2200577 a 450 991082117860332120240516222537.01-5063-2083-X1-4833-2587-31-4522-4600-9(CKB)2560000000089795(EBL)997224(OCoLC)809774319(MiAaPQ)EBC997224(OCoLC)1007859554(StDuBDS)EDZ0000159499(EXLCZ)99256000000008979520130912d1992 fy| 0engur|||||||||||txtrdacontentcrdamediacrrdacarrierManaging interpersonal conflict[electronic resource] /William A. Donohue, Robert Kolt1st ed.Newbury Park, Calif. SAGE19921 online resource (171 p.) illInterpersonal CommTexts ;4Interpersonal commtexts ;4Description based upon print version of record.1-322-42034-3 0-8039-3312-6 Includes bibliographical references (p. 166-167) and index.Cover; Contents; Chapter 1 - Understanding the Conflict Episode; Chapter 2 - Confronting Conflict; Chapter 3 - Face Saving; Chapter 4 - Structuring the Issues; Chapter 5 - Effective Negotiation; Chapter 6 - Negotiating in the Face of Power; Chapter 7 - What Kind of Conflict Help Is Available; Chapter 8 - Conflict Management Flowchart; References; Index; About the AuthorsThis title explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.Interpersonal Communication TextsInterpersonal conflictNegotiationConflict managementInterpersonal conflict.Negotiation.Conflict management.303.69Donohue William A(William Anthony),1949-1668506Kolt Robert1668507StDuBDSStDuBDSBOOK9910821178603321Managing interpersonal conflict4029144UNINA