01556nam 2200505 450 991082070570332120200520144314.0111902031X9781119020318(MiAaPQ)EBC7104353(CKB)24989704300041(MiAaPQ)EBC1908957(Au-PeEL)EBL1908957(CaPaEBR)ebr11005753(CaONFJC)MIL687890(OCoLC)899157684(JP-MeL)3000110764(Au-PeEL)EBL7104353(OCoLC)1347024427(EXLCZ)992498970430004119990630h20002000 uy| 0engur|||||||||||rdacontentrdamediardacarrierCustomer service in health care a grassroots approach to creating a culture of service excellence /Kristin BairdSan Francisco :Jossey-Bass ;Chicago :Health Forum,[2000]20001 online resource (179 pages) illustrationsIncludes indexIncludes bibliographical references and index.Medical careCustomer servicesPatient satisfactionMedical careCustomer services.Patient satisfaction.362.1/068498.16njb/09Baird Kristin1696300MiAaPQMiAaPQMiAaPQ9910820705703321Customer service in health care4076186UNINA