03197nam 2200577Ia 450 991081957690332120230801222655.01-280-77827-X97866136886680-85700-627-4(CKB)2670000000180315(EBL)903013(OCoLC)792688497(SSID)ssj0000638436(PQKBManifestationID)12274646(PQKBTitleCode)TC0000638436(PQKBWorkID)10714474(PQKB)11120992(MiAaPQ)EBC903013(EXLCZ)99267000000018031520111103d2012 uy 0engur|n|---|||||txtccrMediation skills and strategies a practical guide /Tony Whatling ; foreword by Mohamed M. KeshavjeeLondon ;Philadelphia Jessica Kingsley Publishers20121 online resource (178 p.)Description based upon print version of record.1-84905-299-9 Includes bibliographical references and index.Mediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning SkillsMeanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks'Criteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank PageA concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.MediationPsychological aspectsConflict managementMediationPsychological aspects.Conflict management.158.1/2303.69158.12Whatling Tony1939-1697341MiAaPQMiAaPQMiAaPQBOOK9910819576903321Mediation skills and strategies4077971UNINA