04451nam 2200577 450 991081929260332120230807210840.01-78040-740-8(CKB)3280000000039244(EBL)4354919(Au-PeEL)EBL4354919(CaPaEBR)ebr11149515(CaONFJC)MIL948273(OCoLC)936192402(MiAaPQ)EBC4354919(EXLCZ)99328000000003924420160208h20152015 uy 0engur|n|---|||||rdacontentrdamediardacarrierAquaRating an international standard for assessing water and wastewater services /Matthias Krause [and four others]London, England :IWA Publishing,2015.©20151 online resource (397 p.)Description based upon print version of record.1-78040-739-4 Cover; Copyright; Contents; Acknowledgements; About the authors; Introduction; Chapter 1: SQ Service Quality; SQ1 Drinking water quality; SQ1.1 Assurance of structural capacity for treatment and supply; SQ1.2 Assurance of appropriate supplied water quality; SQ1.3 Supervision and control of supplied water quality; SQ1.4 Structural operational capacity for drinking ""water treatment""; SQ1.5 Compliance with drinking water standards; SQ1.6 Supplied water quality control frequency; SQ2 Distribution of drinking water for use and consumptionSQ2.1 Assurance of structural capacity for supply and distributionSQ2.2 Assurance of supply continuity during operation; SQ2.3 Supervision and control of supply continuity; SQ2.4 Supply continuity; SQ2.5 Time taken to connect new users to the drinking water service; SQ3 Wastewater collection; SQ3.1 Assurance of structural capacity for wastewater collection; SQ3.2 Assurance of wastewater collection from operation; SQ3.3 Supervision and control of the wastewater collection service; SQ3.4 Time taken to resolve ""incidents"" in the wastewater collection networkSQ3.5 Time taken to connect to the wastewater serviceSQ3.6 Stormweather ""incidents""; SQ4 User service; SQ4.1 ""Complaint"" management and user satisfaction monitoring; SQ4.2 User service quality; SQ4.3 Commitment to user service and ""contingency"" information; SQ4.4 Perception of general user satisfaction; SQ4.5 User perceptions of problem resolution quality; SQ4.6 Number of ""customer service complaints"" per 100 users and year; SQ4.7 Customer call service waiting time; SQ4.8 Customer service center waiting time; SQ4.9 Time taken to resolve problemsChapter 2: PE Investment Planning and Implementation EfficiencyPE1 Investment plan content and efficiency; PE1.1 Investment plan contents; PE1.2 Diagnosis methodology; PE1.3 Methodology for identifying and analyzing alternatives and defining solutions; PE1.4 Methodology for analyzing the plan's financial aspects; PE2 Investment plan implementation efficiency; PE2.1 Systems for monitoring implementation of investment plan projects; PE2.2 Compliance with the investment plan; PE2.3 Degree of cost variation in ""completed works""PE2.4 Degree of deviation from deadlines established for implementation of ""works""PE3 Existing physical asset management efficiency; PE3.1 Physical asset management; PE3.2 Annual investment in replacement of fixed physical assets; PE4 Emergency planning; PE4.1 ""Emergency"" plan; PE5 Research and development; PE5.1 Research and development; PE5.2 Investment in research and development; Chapter 3: OE Operating Efficiency; OE1 Water resource management efficiency; OE1.1 Control of water use and destinations; OE1.2 Control of water at points of use and consumptionOE1.3 Management of real lossesWater utilitiesManagementWater-supplyManagementWater treatment plantsManagementSewage disposal plantsManagementWater utilitiesManagement.Water-supplyManagement.Water treatment plantsManagement.Sewage disposal plantsManagement.363.610684Krause MatthiasMiAaPQMiAaPQMiAaPQBOOK9910819292603321AquaRating3979301UNINA