01659nam 2200529 450 991081918470332120200520144314.00-87389-111-2600-00-4864-5(CKB)2550000001101210(EBL)3002609(SSID)ssj0000948497(PQKBManifestationID)12374632(PQKBTitleCode)TC0000948497(PQKBWorkID)10947815(PQKB)10632113(Au-PeEL)EBL3002609(CaPaEBR)ebr10929568(OCoLC)893682605(MiAaPQ)EBC3002609(EXLCZ)99255000000110121020080508d2008 uy| 0engur|n|---|||||txtccrMeasuring customer satisfaction and loyalty survey design, use, and statistical analysis methods /Bob E. HayesThird edition.Milwaukee, Wisconsin :ASQ Quality Press,2008.1 online resource (311 p.)Description based upon print version of record.0-87389-743-9 Includes bibliographical references (pages 275-280) and index.Consumer satisfactionStatistical methodsQuestionnairesConsumer satisfactionStatistical methods.Questionnaires.658.8/12Hayes Bob E.1963-144998MiAaPQMiAaPQMiAaPQBOOK9910819184703321Measuring customer satisfaction and loyalty3932597UNINA