02055nam 2200493 450 991081841520332120200520144314.01-945157-92-5(CKB)4100000007134706(MiAaPQ)EBC5594247(Au-PeEL)EBL5594247(OCoLC)1076251204(EXLCZ)99410000000713470620181224d2019 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierCritical conversations in healthcare scripts & techniques for effective interprofessional & patient communication /Cheri ClancySecond edition.Indianapolis, IN :Sigma Theta Tau International Honor Society of Nursing,[2019]20191 online resource (321 pages)Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014.1-945157-90-9 Includes bibliographical references and index.The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.Nurse-Patient RelationsCommunicationInterprofessional RelationsNurse-Patient RelationsCommunicationInterprofessional Relations610.7306/9Clancy Cheri1972-1722661Sigma Theta Tau International,MiAaPQMiAaPQMiAaPQBOOK9910818415203321Critical conversations in healthcare4123232UNINA