02384nam 2200577 450 991081819220332120230803035207.00-87389-898-20-87389-850-8(CKB)3710000000149874(EBL)1884183(SSID)ssj0001264947(PQKBManifestationID)12524020(PQKBTitleCode)TC0001264947(PQKBWorkID)11235967(PQKB)10341283(MiAaPQ)EBC1884183(Au-PeEL)EBL1884183(CaPaEBR)ebr10929558(OCoLC)891382887(EXLCZ)99371000000014987420140916h20132013 uy 0engur|n|---|||||txtccrPerformance metrics the levers for process management /Duke Okes ; Matt Meinholz, acquisitions editor ; Paul Daniel O'Mara, project editorMilwaukee, Wisconsin :ASQ Quality Press,2013.©20131 online resource (128 p.)Description based upon print version of record.Includes bibliographical references and index.Which performance measures should you use? The obvious answer is that it depends on what you want to achieve, which someone else should never define for you. After all, it is your organization, your department, or your process. But once you are clear about what you want to accomplish, how do you sort through a variety of possible metrics and decide which are best? Then, given the list of metrics you believe are useful or necessary, how do you define them in more detail to ensure that the right data are gathered at the appropriate frequency and that the resulting information gets to the right pPerformanceEvaluationPerformance technologyOrganizational effectivenessEvaluationWorkflowManagementPerformanceEvaluation.Performance technology.Organizational effectivenessEvaluation.WorkflowManagement.658.4013Okes Duke1084231MiAaPQMiAaPQMiAaPQBOOK9910818192203321Performance metrics4007139UNINA